What will I be doing?
As a General Manager you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Develops career path opportunities for department heads. Coaches, conducts HGV and Me engagement sessions, counsels employees on job-related matters.
Responds to owner and guests problems incurred and reacts appropriately. Ensures that a high standard of service is delivered in a friendly and personalized manner.
Provides efficient and effective operation of the resort management functions. Guides and directs employees to achieve goals and objectives established.
Coordinates with business management staff to insure that accurate records are maintained and cost controls are monitored and applied.
Reviews and evaluates in all aspects of the Association's operation and makes recommendations for changes as needed. Remains alert to potential problems or areas of concern.
Communicates continuously with Homeowners Association(s) Board of Directors.
Maintains an awareness of new trends or anything that may affect the property, i.e. changes in the law, zoning, etc. Develops and maintains a thorough understanding of State and Federal laws governing the operations of interval resorts.
Organizes, plans, and directs the resort's operations and functions.
Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company; addresses guest feedback within specified guidelines.
Monitors operational performance through observation and feedback.
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property; notifies appropriate departments of deficiencies for immediate corrective action.
Prepares for and conducts monthly and annual Association(s) and Board meetings, keeping owners and board members advised of, but not limited to, property management activities, committee reports, financials, correspondence from unit owners, manager's response to inquiries, officers' reports, legal notices, and anything pertinent to the operation of the Association(s) that has occurred since the prior meeting.
Responsible for the coordination and execution of the mandatory preventative and regular maintenance of units and mechanical aspects of the building.
Coordinates all scheduled out of service programs with inventory and revenue management.
Frequent communication with AVP on recommendations to improve product, services, operational efficiencies and customer service initiatives.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
College Degree required.
Minimumof three years as a GM or AGM role experience in a comparable property.
Previous hospitality experience required.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Hilton Grand Vacations