General Manager

Highgate Hotels Miami , FL 33196

Posted 2 months ago

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.

Overview

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities

  • Tour the operating departments daily, making adjustments as needed via department heads.

  • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.

  • Meet all financial review dates and corporate directed programs in a timely fashion.

  • Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.

  • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.

  • Develop managers for future advancement through competency training and corporate sponsored training programs.

  • In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.

  • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.

  • Participate in required M.O.D. coverage as scheduled.

  • Maintain direct contact with and monitor the development of management trainees.

  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.

  • Oversee and assist in the Highgate Hotel budget process as required.

  • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.

  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

  • Ensure complete processing of invoices daily by using the A/P process.

  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.

  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

  • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.

  • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.

  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.

  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.

  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.

  • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.

  • Perform any other duties as requested by the Vice President or Regional Director of Operations.

  • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.

  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.

  • Be in the public areas during peak times, greeting guests and offering assistance as needed.

  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.

  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.

  • Complete required corporate training modules, and become certified to train those as required.

  • Ensure that all scheduled meetings take place on the property.

Qualifications

  • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Participate in M.O.D. coverage as required.

  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which include wearing nametags.

  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to maintain confidentiality of information.

  • Perform other duties as requested by management.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Lost Boy & Co.

Posted 1 week ago

VIEW JOBS 11/22/2022 12:00:00 AM 2023-02-20T00:00 <p>Lost Boy Dry Goods - General Manager</p>We’ve combined our love for a good English pub with the feel of an old Captain’s tavern in a Colorado miner’s saloon. Cocktails are straightforward classics, draught beer taps are cold, and sandwiches are built fresh. There’s footie in the morning, Happy Hour in the afternoon, and no nonsense hanging throughout the night. For the rest of those minutes in between that always seem to slip away, you’re in good hands, our mermaids await.<p>Responsible for overseeing the food & beverage operation and ensuring its overall success. Supporting the management and line-staff team as needed. </p><ul><li><ul><li>Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures.</li><li>Assess staff performance, conduct appraisals, and strategize for improving staff performance.</li><li>Organize staff meetings and agendas monthly</li><li>Ensure that communication is open, concise, constructive and timely.</li><li>Over-seeing receiving deliveries for stock and inventory as needed.</li><li>Placing orders for inventory based on business needs and budgets.</li><li>Maintains a safe, orderly and sanitized establishment.</li><li>Ensures menus are up-to-date and correct. </li><li>Ensures all legal requirements are adhered to (I.e. Wage and Hour/Breaks, Health and Safety, etc.)</li><li>Report stock shortage– (variables) glasses & equipment</li><li>Liaising with owners and operators over liquor stocks, costs, spillage</li><li>Overseeing events- Liaise with Functions Coordinators concerning drinks for the night</li><li>Responsible for Mystery Shopper Reports and staff development.</li><li>Actively participates as the member of the management team in decision making processes, attending required meetings, etc.</li><li>Delegates work and determine operational methods to staff throughout shift.</li><li>Oversee daily/shift schedules; make any necessary changes per business need and budget.</li><li>Ensure maximum revenue is achieved from all sales opportunities. </li><li>Support training programs and conduct Lost Boy Dry Goods related trainings.</li><li>Ensure a safe and productive work environment, provide Safety Training as needed.</li><li>Supervises all purchases are legally sourced and purchased</li><li>Performs line-staff duties when needed on a daily basis. i.e. bartend, serve, host, cook, ect</li><li>Must have 5-6 years related experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation.</li><li>Must possess excellent written and verbal communication skills. </li><li>Must be highly organized, efficient and detail oriented.</li><li>Must have excellent interpersonal/relationship building skills. </li><li>Must be proficient in the use of Microsoft Word, Excel and Outlook. </li><li>Must have supervisory, coaching and staff development experience. </li><li>Must have a strong business aptitude. </li></ul></li></ul><p><strong>Physical Requirements:</strong></p><ul><li><ul><li>Must be able to seize, grasp, turn and hold objects with hands.</li><li> Must be able to make periodical fast paced movements are required to go from one part of the property to others.</li><li>Must be able to move, pull, carry or lift at least 20 pounds.</li><li>Must be able to occasionally kneel, bend, crouch and climb is required. </li><li>Must be able to perform physical activities such as lifting, cleaning, and stooping. </li><li>Must be able to stand, walk, lift, and bend for long periods of time. </li><li>Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat. </li></ul></li></ul> Lost Boy & Co. Miami FL

General Manager

Highgate Hotels