General Manager

Hersha Hospitality Management, LP New York , NY 10007

Posted 4 days ago

Overview

Opportunity: General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Potential Career Path

Area General Manager

  • Regional Director of Operations

  • Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.

  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.

  • In conjunction with sales leader, develop and implement sales and marketing plans.

  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.

  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.

  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.

  • Participate in community affairs and maintain positive public image for HHM and hotel.

  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.

  • Travel to attend corporate meetings, sales trips and serve on committees.

  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.

  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.

  • Oversee sales department operations, and regularly participate in sales calls/client visits.

  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.

  • Follow sustainability guidelines and practices related to HHM's EarthView program.

  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor's Degree in Business, Hospitality or a related field.

  • Previous hotel management experience required.

HHM Benefits and Perks

  • Medical, Dental and Vision Health Insurance

  • Paid Time Off

  • 401k Company Match

  • Free Basic Life Insurance

  • Travel Discounts

  • Commuter Transit and Commuter Parking Benefits

  • Quarterly Bonuses and Incentives

  • Employee Assistance and Wellness Program

  • Educational/Professional Development

  • Technology Reimbursements

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.

  • Occasional travel required.

What We Believe

People Are Our Capability

  • Hearts That Serve

  • Only Excellence

  • Stay Nimble

  • Own It

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General Manager

Hersha Hospitality Management, LP