General Manager - Hampton Inn & Suites Charleston

Hilton Worldwide North Charleston , SC 29418

Posted 2 days ago

A General Manager with Hilton is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Property Highlights:

Welcome to Hampton Inn & Suites Charleston Airport. Our modern hotel offers an excellent location, just two miles from CHS Airport and across the street from the Convention Center. We are also nearby Tanger Outlet Mall and North Charleston Performing Arts Center, as well as many shops, restaurants, entertainment venues and nightlife. The beautiful Historic Charleston is also just 8 miles away, offering carriage tours, walking tours, unique culinary experiences and more.

Feel at home in a contemporary guest room, equipped with a clean and fresh Hampton bed, free WiFi access and an HDTV. Our studio suites offer even more space with two queen-sized beds and a pull out sleeper sofa, ideal for family getaways.

Wake up each morning to fresh waffles and hearty oatmeal at Hampton's free hot breakfast. If you're heading out early, grab a Hampton on the Run Breakfast Bag, available Monday through Friday. Our onsite convenience store is also open 24-hours.

Our Charleston Airport hotel also features an outdoor pool and fitness center. If you're here on business you'll appreciate our flexible meeting space and business center. We also cater to special events with up to 90 guests.

  • Ideal location close to CHS Airport and Historic Charleston

  • Complimentary shuttle service to the Airport and with 5 miles of the hotel

  • Outdoor swimming pool, open all year

  • Beautiful west indies inspired dcor with features hand-picked by our local owners

  • Flexible space for meetings and events with up to 90 guests, plus free parking

  • 100% Hampton guarantee

https://hamptoninn3.hilton.com/en/hotels/south-carolina/hampton-inn-and-suites-charleston-airport-CHSAPHX/index.html

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

  • Ensure guest and team member satisfaction

  • Monitor and develop team member performance, particularly the excutive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

  • Recruit, interview and train team members

  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

  • Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Requirements:

  • Minimum of 4 years hotel operation leadership experience, managing $3M in revenue or greater

Preferred Requirements:

  • Prior GM experience

  • Hilton brand experience

  • Local market experience

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality

  • We're passionate about delivering exceptional guest experiences.

I Integrity

  • We do the right thing, all the time.

L Leadership

  • We're leaders in our industry and in our communities.

T Teamwork

  • We're team players in everything we do.

O Ownership

  • We're the owners of our actions and decisions.

N Now

  • We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

  • Living the Values

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Teamwork

  • Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.


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General Manager - Hampton Inn & Suites Charleston

Hilton Worldwide