General Manager

GRM Document Management Indianapolis , IN 46225

Posted 3 weeks ago

The General Manager is responsible for managing GRMs Indianapolis branch in a profitable manner. The ideal candidate should have managerial experience in generating new sales, retaining and nurturing existing clientele, and guaranteeing the delivery of exceptional customer service.


Key Responsibilities:

Sales/Marketing

  • Generates profitable, new business through prospecting and selling within the local market.
  • Drives and maximize service revenue through the cross-selling of GRM services to new and existing customers.
  • Conducts tours with a goal of converting prospects into customers.
  • Engages in prospecting to generate leads through local companies, partnerships, and brokers.
  • Effectively manages leads and continuously update CRM throughout the entire sales process, from initial contact to the closure of a deal.
  • Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers.

Operations/Financial Management

  • Accounts for branch profitability, performance, and the locations success through P&L management.
  • Drives revenue for GRM by effectively and consistently maximizing all service revenue.
  • Effectively manages the contract renewal process, and working to retain every customer at a profitable margin.
  • Maximizes occupancy and profitability of the location by proactively managing customers expansion requirements.
  • Participates in the quarterly business review process, account for profit and loss, and drive agreed-upon actions to enhance branch performance.

Customer Service

  • Focuses on meeting customer satisfaction and retention metrics, maintain and develop existing customer relationships.
  • Provides direction to branch team to ensure there is a clear focus on delivering a100% customer satisfaction rating.

Leadership

  • Responsible for recruiting, training, managing, and developing a branch team.
  • Sets clear performance expectations for each team member and hold them accountable for results.
  • Conducts regular meetings on a daily and monthly basis to assess branch performance, individual team member performance, and to examine daily and future business objectives.
  • Exhibits proven ability to manage and motivate teams to consistently perform at a high level.
  • Remains customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations.
  • Exhibits strong organizational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision.
  • Possesses exceptional communication skills with a high success rate in building and maintaining business relationships.
  • Experience in previous P&L and customer account management is highly desirable.
  • Possesses thorough knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

Requirements

Minimum Requirements

  • BA/BS degree
  • Relationship Management experience
  • Prior Records and Information Management exposure
  • Extremely organized with excellent multi tasking abilities
  • Proficiency in Excel, Word, Power Point
  • Comfortable working in a fast paced environment
  • Local travel 40%

Benefits

  • GRM offers excellent compensation and benefits. Benefits include a choice of plans providing comprehensive coverage for medical, dental, and vision care for employee & dependents, as well as employee life, matching 401(k), paid vacation and holidays.
  • Opportunity for internal advancement. Here at GRM, we like to see our employees grow which is why we prefer to promote from within.

About Us

GRM Document Management is a leading provider of lifecycle records and information management solutions. The company brings proprietary innovation, blended integration and new levels of cost efficiency to document storage, data protection, digital/electronic document management and certified destruction. With over 25 years of experience, GRM has earned the trust and continued business of more than 5,000 customerslarge and small, domestic and multinationalrepresenting a wide range of industries. Clients are served from state-of-the-art, climate-controlled facilities in major U.S. markets and internationally throughout China.

GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit, and business need.

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