General Manager

GRM Document Management Indianapolis , IN 46225

Posted 4 days ago

The General Manager is responsible for managing GRMs Indianapolis branch in a profitable manner. The ideal candidate should have managerial experience in generating new sales, retaining and nurturing existing clientele, and guaranteeing the delivery of exceptional customer service.

Key Responsibilities:


  • Generates profitable, new business through prospecting and selling within the local market.
  • Drives and maximize service revenue through the cross-selling of GRM services to new and existing customers.
  • Conducts tours with a goal of converting prospects into customers.
  • Engages in prospecting to generate leads through local companies, partnerships, and brokers.
  • Effectively manages leads and continuously update CRM throughout the entire sales process, from initial contact to the closure of a deal.
  • Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers.

Operations/Financial Management

  • Accounts for branch profitability, performance, and the locations success through P&L management.
  • Drives revenue for GRM by effectively and consistently maximizing all service revenue.
  • Effectively manages the contract renewal process, and working to retain every customer at a profitable margin.
  • Maximizes occupancy and profitability of the location by proactively managing customers expansion requirements.
  • Participates in the quarterly business review process, account for profit and loss, and drive agreed-upon actions to enhance branch performance.

Customer Service

  • Focuses on meeting customer satisfaction and retention metrics, maintain and develop existing customer relationships.
  • Provides direction to branch team to ensure there is a clear focus on delivering a100% customer satisfaction rating.


  • Responsible for recruiting, training, managing, and developing a branch team.
  • Sets clear performance expectations for each team member and hold them accountable for results.
  • Conducts regular meetings on a daily and monthly basis to assess branch performance, individual team member performance, and to examine daily and future business objectives.
  • Exhibits proven ability to manage and motivate teams to consistently perform at a high level.
  • Remains customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations.
  • Exhibits strong organizational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision.
  • Possesses exceptional communication skills with a high success rate in building and maintaining business relationships.
  • Experience in previous P&L and customer account management is highly desirable.
  • Possesses thorough knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.


Minimum Requirements

  • BA/BS degree
  • Relationship Management experience
  • Prior Records and Information Management exposure
  • Extremely organized with excellent multi tasking abilities
  • Proficiency in Excel, Word, Power Point
  • Comfortable working in a fast paced environment
  • Local travel 40%


  • GRM offers excellent compensation and benefits. Benefits include a choice of plans providing comprehensive coverage for medical, dental, and vision care for employee & dependents, as well as employee life, matching 401(k), paid vacation and holidays.
  • Opportunity for internal advancement. Here at GRM, we like to see our employees grow which is why we prefer to promote from within.

About Us

GRM Document Management is a leading provider of lifecycle records and information management solutions. The company brings proprietary innovation, blended integration and new levels of cost efficiency to document storage, data protection, digital/electronic document management and certified destruction. With over 25 years of experience, GRM has earned the trust and continued business of more than 5,000 customerslarge and small, domestic and multinationalrepresenting a wide range of industries. Clients are served from state-of-the-art, climate-controlled facilities in major U.S. markets and internationally throughout China.

GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit, and business need.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Bob Evans, Inc.

Posted 1 week ago

VIEW JOBS 1/8/2019 12:00:00 AM 2019-04-08T00:00 POSITION REPORT TO: Director of Operations POSITION LOCATION: Assigned Restaurant DATE REVISED: November 2017 Statement of Purpose: The position of General Manager is a fast paced role that assists with managing the daily operations and staff of the restaurant, including the execution of all company policies, procedures, programs, and systems. The General Manager provides leadership, direction, training, and development to subordinate managers and staff. The General Manager also contributes to the success of the restaurant by building sales, working towards company goals, as well as driving restaurant profitability. Decisions are guided by established policies and procedures as well as the Director of Operation. Receives guidance and oversight from the Director of Operations. Accountabilities: * Management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees including termination of employees; addressing complaints and resolving problems. * Coach and mentor team members to ensure employee's success on the job and guest satisfaction. * Shapes culture of restaurant and works diligently to ensure a high level of employee engagement in the restaurant. * Model professional behavior while creating a warm, fun, friendly, and hospitable atmosphere that encourages people to do their BEST. * Establish and participate in common restaurant activities and local marketing programs designed to enhance goodwill. * Communicate sales performance and anticipated variances to the restaurant management team. Cascade corporate programs and initiatives to the management team and staff. * Occasionally assist with category job duties (bussing, serving, host, grill line, etc.), as needed. (All state and federal labor laws apply * Monitor and utilize follow-up systems to achieve profitability objectives. * Promote suggestive selling techniques. * Maximize table turnover, sales per guest, and sales per hour. * Build relationships/partnerships within the community by networking within the local market to represent Bob Evans. * Develop ROI/business cases for local store marketing. * Meet and greet guests; investigate and resolve food quality/service issues. * Effectively manage the restaurant within the policies and company guidelines while ensuring 100% guest satisfaction at all times * Maintain efficient operations, appropriate cost controls, and profit management. * Ensure OSHA, local health and safety codes, and company safety and security policy are met. * Enforce safe work behaviors to maintain a safe environment for both guests and crew members. * Monitor daily activities to ensure quality food and cleanliness standards. * Control day-to-day operations and profit & loss, by following cash control/security procedures, maintaining inventory, managing food and labor, reviewing financial reports and schedules, and taking appropriate actions. * Manage food, labor, paper and other controllable costs. Control food costs by following recipes and portion control; as well as being responsible for weekly inventory process * Manage costs by optimizing weekly schedules of employees and monitoring daily schedules and sales performance through effective use of the company's labor scheduling tool. * Ensure proper use of restaurant equipment. * Responsible for maintaining facility and all company assets. Knowledge: * Excellent communication skills * Strong interpersonal skills and conflict resolution abilities * Strong planning and organization skills * Dedication to providing exceptional guest service * Excellent computer skills * Strong analytical/problem solving skills * Exceptional team building capability * Basic business math and accounting skills * Basic personal computer literacy * Ability to manage multiple projects * Ability to be a role model in employee appearance and presentation * Available to work a variety of shifts and weekends Education/Experience: * High School diploma or equivalent * Prior experience in a leadership role is required. * A minimum of 4-6 years of prior experience in a family, fast-food, or casual dining restaurant is strongly preferred * College and/or culinary schooling preferred * A minimum age of 21 years QUALIFICATION REQUIREMENTS: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * The requirements listed are representative of the knowledge, skill, and/or ability required. * Must have a valid driver license. * Must have a vehicle to take cash deposits to the designated local bank. * Must be able to travel to business meetings and other locations as needed. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of this job. This list is not designed to contain a comprehensive listing of activities and the employer reserves the right to change or assign other duties to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee will regularly be required to: * Stand for entire shift and walk for long periods of time without rest or sitting down. * Push, lift, carry and transfer up to 50 pounds. * Reach with hands. * Use hands to finger, handle, or feel objects, tools, or controls. * Bend and stoop. * Have the ability to taste and smell. * Verbally communicate with others. * Have the ability to read and write clearly. * Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Have ability to freely access all areas of restaurant including selling floor(s), stock area, and register area. Bob Evans, Inc. Indianapolis IN

General Manager

GRM Document Management