General Manager

General Growth Properties, Inc. Fresno , CA 93707

Posted 3 weeks ago

Company Overview

Brookfield Properties has an immediate need for a General Manager at Fig Garden Village.

At Brookfield Properties, the foundation of our success is firmly rooted in our people.

Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.

Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.

Our retail group operates destination, standalone retail real estate globally, including over 150 malls in the United States. Our regional shopping centers create a sense of place in the heart of the communities in which we do business: offering retail, lifestyle, dining and entertainment options.

Position Overview

The General Manager (GM) of a company property is the team leader who has the responsibility for enhancing the value of the property, maintaining the physical integrity, creating an environment which enhances guest experience, and supporting tenant sales to position the property for future growth. The General Manager must possess advanced shopping center management experience and will utilize that experience to achieve operational excellence in all areas including, but not limited to:

  • Supporting the property and corporate strategic plan

  • Knowing and understanding property financials including historical trends and variance analysis

  • Maintaining the common area to specified company standards

  • Identifying efficiencies and participate in sustainability initiatives, as applicable

  • Supporting the execution of Leasing, Specialty Leasing, Development and Marketing activities.

  • Fostering key relationships within the community

  • Ensuring the center meets all governmental regulations

  • Managing capital projects and oversee tenant construction

As a leader of a property within the esteemed company portfolio, the GM displays leadership presence by inspiring and leading others to achieve the desired financial and strategic results of the shopping center in the following core areas:

  • Community Focus:

  • Develop key relationships with local officials and organizational heads to create a consistent resource of new, timely local market information:

  • Review local city council agendas, building & safety reports, and zoning hearings

  • Meet regularly with local government officials (County Executive, Mayor, City Manager, Police Chief, Fire Official, Economic Development, Planning/Zoning Dept, and Emergency Management)

  • Identify community groups that are beneficial to be involved with to strengthen political, civic, and philanthropic relationships

  • Know local real estate owners and developers

  • Actively maintain a working knowledge of the competitive landscape

  • Monitor new developments and existing competition

  • Drive the local market at a minimum of once per quarter to validate information collected locally

  • Share information with internal departments including Leasing, Strategy & Research Marketing, Customer Experience and Development

  • Retailer Focus:

  • Maintain strong relationships with all tenant managers (including Dept Stores and outparcels) to gather information on sales trends, best performing categories/brands, merchandising, awards, success stories

  • Know key retailer sales performance and understand the internal and external contributing factors and analytics

  • Partner with retailers to understand their core consumer to provide a positive impact on their sales performance

  • Employee Focus:

  • Demonstrate effective leadership by building great teams representative of the company's Core Values: High Performance, Attitude, Do The Right Thing, Together, and Own it

  • Demonstrate effective leadership through communicating strategic vision, championing change, and achieving results

  • Strive for personal growth and self-improvement through continuing education, seminars, professional organizations and publications

  • Manage and develop the talent of the property team including, but not limited to:

  • Supervise, lead and train the on-site employees, while also ensuring contract compliance for contracted vendors

  • Responsible for the full life cycle of staff including, but not limited to, recruiting, on boarding, performance management, training/coaching, and off boarding

  • Provide an engaging work environment by linking the property team to our culture, values and mission through team-building, idea sharing and employee recognition

  • Drives interdepartmental relationships and communication in an effort to align to the property strategic plan

  • Consumer Focus:

  • Maintain a clean, safe and secure standard by building an outstanding hospitality environment with attention to detail in all operational standards

  • Identify ways to personalize and customize the guest experience within your property

  • Set the tone for merchant and contracted services to provide a strong guest experience aligned with company best practices

  • Maximize guest satisfaction by quickly and effectively resolving guest concerns

  • Shareholder Focus:

  • Prepare and manage the property annual capital and operating expense budgets

  • Implement the capital expense plan in a timely, conscientious manner for both the short-term and long-term projects

  • Forecast appropriately and anticipate future windfalls and risks to the budget

  • Identify and exercise operational expense control strategies and tactics

  • Assist the Capital Markets team with loan refinances

  • Understand and manage the real estate tax process (alongside tax contractor) to ensure timely payments and appeals if necessary

  • Assist Accounting with Accounts Receivable for local and business development tenants

  • Provide outstanding support to achieve the property's leasing goals. Consider all efforts that will increase revenue

  • Ensure that, at all times, vacant spaces are presentation ready and accessible for the Leasing Rep and their clients

  • Assist the Leasing Rep in presentation preparation, market tours and provide other financial and logistical information and support as requested

  • Administer leases, reciprocal easements agreements, license agreements and other operating covenants to insure full compliance

  • Ensure the property is positioned for future growth by understanding market changes such as demographics, competition, community and governmental issues, as well as, economic development plans

  • Manage the shopping center


  • Bachelor's degree; Master's degree preferred

  • Industry designation preferred

  • Minimum 2 years regional shopping center management experience; 4 years preferred

  • Adept in financial analysis, budgeting and forecasting

  • Strong ability to lead and influence a diverse group of people

  • Strategic business orientation while maintaining attention to detail

  • Excellent communication skills

  • The ability to work with and communicate effectively with tenants and contracted services personnel.

  • Computer skills that include Excel, Microsoft Word or other word processing programs

  • Minimum 1 year supervisory experience; 2 years preferred

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following:

  • The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

  • The employee frequently is required to stand, walk, and reach with hands and arms.

  • The employee is occasionally required to stoop, kneel, crouch, or crawl.

  • The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • The noise level in this work environment is usually moderate.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.


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