General Manager - Franchised

Job Number 24041782

Job Category Property Leadership

Location Fairfield Inn & Suites Hanford, 2040 Glendale Ave, Hanford, California, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Infinite Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Title: General Manager at Fairfield Inn & Suites Hanford, CA (New Construction)

Direct Report: Ownership and/or Infinite Hospitality (Management Company)

Additional Information: This 82-unit hotel is under construction with a target opening date of July 2024.

The General Manager will be hired approximately 6 months in advance of opening. Part of the duties of the General Manager will be to help complete the brand standard tasks required to open on time. This will include training, marketing, ordering, and assisting with pre-opening strategies such as overseeing the installation of the FF&E and other miscellaneous tasks. Summary: The General Manager is responsible for all aspects of property management.

Hotel's function 24 hours per day, 7 days per week. A successful General Manager must be flexible in scheduling their attendance and plan for addressing emergencies, weekends, holidays, and special events. To perform this job successfully, the individual must have strong communication and organization skills, be a strong leader, and be able to work in a dynamic environment. Additionally, the individual must complete all Marriott standard requirements to qualify as a General Manager, including attending training, learning property management systems, and passing any required coursework. A successful General Manager also has a presence in community public affairs and business organizations and is reasonably aware of laws, regulations, and safety standards required for the successful operation of a hotel. In addition, the General Manager of this property will be the designated Sales Leader with respect to Marriott which includes completing sales related modules, revenue management training, and coordinating RFPs, responding to group bookings, coordinating with Marriott Digital Services, etc.

We appreciate the dedication each General Manager brings to their career. We endeavor to help provide a healthy work/life balance while still responsibly and successfully operating the hotel at its peak potential. The General Manager must proactively communicate with Ownership and Management so that challenges are met with reasonable solutions.

Essential Duties and Functions:

Corporate Communication

• Comply with Infinite Hospitality and Marriott brand reporting standards

• Comply with procedures as outlined in the Infinite Hospitality Standard Operating Procedures (as applicable)

• Communicate to Infinite Hospitality to help ensure resources are available to successfully complete their work.

• Process email from Ownership, Management, and Marriott.

Guest Relations

• Be readily available and approachable for all guests.

• Ensure that departments achieve or exceed guest service expectations.

• Take proactive approaches when dealing with guest concerns.

• Extend professionalism and courtesy to all guests at all times.

• Become in involved in community and government affairs.

• Review and analyze Guest Satisfaction Scores (GSS) regularly and share with staff members.

• Periodically meet and greet guests during Breakfast Hours and Manager's hosted events.

Associate Relations

• Ensure employees are trained completely in their job and continually conduct refresher training to solidify skills.

• Communicate all goals and results to associates.

• Promote teamwork and associate morale.

• Lead by example demonstrating self-confidence, energy, and enthusiasm.

• Ensure all associates as well as yourself follow uniform/dress codes.

• Motivate and encourage staff members to solve guest/associate related concerns.

• Communicate career opportunities to staff and line level associates.

• Recognize good team performance on a continuous basis through reward and recognition programs.

• Meet with staff one-on-one annually. Provide and document feedback.

• Conduct daily huddles.

• Conduct monthly meetings celebrating goals and associate achievements.

• Promote empowerment by recognizing associates that make decisions.

• Cross train associates throughout every department in the hotel.

• Address GSS results and develop plans to address areas of improvement.

• Provide service training quarterly and/or based on the brand requirements.

• Ensure orientation and paperwork is completed for all new hires in a timely manner.

• Foster conflict resolution between staff members and/or guests.

• Maintain disciplinary procedures including verbal and written warnings or termination.

Financial

• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.

• Comply with all corporate accounting procedures.

• Oversee all accounting functions, including, but not limited to accounts payable, accounts receivable, petty cash, payroll, and end of month reporting.

• Maximize revenue through Revenue Management and Yield Management control systems.

• Develop and communicate sell strategies using inventory control, forecasting reports and/or other tools.

• Assist ownership or management with developing annual budget.

• Utilize budget to train staff members on understanding financial objectives. Train staff members on balancing costs with guest/associate satisfaction.

• Aggressively minimize accidents, workman's compensation, and unemployment claims by implementing loss prevention measures to keep a safe workplace.

Sales and Marketing

• Maintain rapport with competitor hotels, lead sources, clients, and the local community.

• Assist with sales calls and individually generate sales leads.

• Stay current on local market conditions and communicate with management company.

• Network weekly during breakfast and evening functions to assist sales with uncovering sales leads.

• Continually solicit new business for the hotel.

• Monitor group blocks and direct bill process.

• Ensure that all front desk/staff members understand the hotel's sell strategy.

• Review inventory control and sell strategies daily.

• Submit RFP (Request for Pricing) bids.

• Assist sales professional(s) with preparing the annual revenue budget and the annual marketing plan.

• Attend community relations meetings including local business mixers.

• Review month-end sales reports.

• Additional administrative responsibilities in accordance with Marriott Brand Standards.

Operations

• Perform hands-on duties as needed to deliver guest services.

• Attend all training based on brand requirements.

• Walk the property and observe safety hazards. Initiate resolutions to hazards.

• Coordinate preventative maintenance program so that guest satisfaction goals are attained.

• Oversee capital expenditure programs, renovations, and repairs.

• Must be certified in food handling within 60 days in position (if applicable).

• Provide a healthy and safe work environment on a daily basis.

• Walk guest rooms, public areas, grounds, work and kitchen areas for safety, sanitation, and cleanliness standards on a daily basis.

• Inspect a minimum of 15 rooms/suites per week or more as necessary to ensure general cleaning and preventative maintenance standards are being met.

• Attend meetings and/or training.

• Oversee breakfast bar standards are being met and oversee breakfast costs.

• Assist with scheduling housekeeping to achieve minutes per occupied room cleaning goals. Look for potential need times during the week. Support revised scheduling as needed.

• Responsible for knowing hotel emergency procedures.

Administrative

• Ensure proper hiring practices comply with I-9, ADA, EEOC requirements and strive for a culturally diverse workplace.

• Interview and select potential new hires.

• Promote Guarantee of Fair Treatment and Open-Door Policies.

• Use constructive coaching and counseling when addressing associate concerns.

• Maintain current licenses and permits as prescribed by local, state, and federal agencies.

• Have working knowledge of all corporate policies and procedures to include the handbooks Standards of Conduct

• Have a working knowledge of and ensure hotel compliance with INFINITE HOSPITALITY Standard Operating Procedures Manual and to update the hotel copy of the manual when updates are released.

• Scheduling staff members.

• Pursue additional growth and development.

• Conduct reviews in a timely fashion.

• Carry out all reasonable requests of which you are capable of performing.

• Be readily available to ownership and management to communicate the needs of the guests, staff, and hotel.

• Pro-actively communicate with ownership/management on challenges and opportunities within the hotel.

JOB REQUIREMENTS

Education and Experience

• 8 years' experience in the management operations of a Premium hotel branded property, sales and marketing, finance and accounting, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 5 years' experience in the management operations of a premium hotel branded property, sales and marketing, finance and accounting, or related professional area.

Description of Pay and Benefits

Starting Pay: $75,000 salary

Compensation

• Competitive salary plus bonus opportunities
• 401K match up to 3%
• Two Weeks Paid Vacation, Vested After 1 full year of employment

This company is an equal opportunity employer.

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