General Manager - Franchise

Job Requirements

An ideal General Manager candidate must possess extensive knowledge of team leadership, a positive attitude, the ability to oversee all operations activities and departments in hotel in order to maximize revenue, deliver a best in class guest experience and create an team atmosphere that promotes learning and mentorship. We expect our leaders to be extremely organized, set goals, and achieve results in the top tier of their respective brands. We operate in a highly competitive environment and endeavor to provide the absolute best experience for our guests, owners, and team members.

General Manager Duties and Responsibilities

• The General Manager will provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.

• Maintains and improves property standards and service to ensure guest satisfaction and the right public image.

• The General Manager will develop annual budget and capital expenditure plans.

• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.

• Prepare and submit on a timely basis operational results/reports to corporate office/owners.

• Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place.

• Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.

• Accompany Sales Manager on sales calls and take ownership of the entire sales process

• The General Manager will become involved in community and/or government affairs.

• Remain highly visible and be readily available for guests at all times.

• Thoroughly understand and implement the Brand service culture.

• Support team members to ensure the team's entire workload is completed daily.

• Provide a structured and positive work environment for their teams.

• Has the creativity to constantly be looking for ways to improve the guest and employee experience.

• Perform other duties as required.

Work Experience

General Manager Education and/or Experience

• Hotel Management, General Business or Marketing degree preferred.

• Three to Five years management experience preferred.

• Or equivalent combination of education and experience.

General Manager Knowledge, Skills and Abilities

• Must be a process driven leader with the ability to maintain a high level of operational and service standards in quickly changing circumstances.

• Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.

• Ability to work in a fast-pace, high energy and demanding work environment.

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.

• The General Manager requires a good understanding of revenue generation and profit/loss implications.

• Ability to work as a team player with all levels of hotel staff.

• Excellent guest relation skills.

• The General Manager requires strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.

• Dedicated, hard-working, self-motivated to work independently with little guidance.

• Good computer skills.

• Great Management and Leadership skills.

• Ability to create cohesive/high performing teams

• Practice safety standards at all times.

Benefits

Pay $60,000.00- $65,000.00

Bonus plan

PTO

Employee Discount

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.