EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.
The General Manager is responsible for all customers in the portfolio assigned to them including P/L results, customer relationship, contracts (including changes and renewals). They are responsible for all aspects of the relationship including ensuring maximum operational success, growing the accounts, driving client service levels, profit, and revenue.
Essential Duties and Responsibilities:
Build favorable client relationships and ensure retention and growth of the clients' business. Manage the operations and performance of the assigned clients.
Ensure all Key Performance Indicators (KPI's) and performance objectives are completed to satisfaction. Troubleshoot client issues and initiate action to ensure client satisfaction. Conduct governance and Quarterly Business Reviews (QBR) meetings
Understand the actual scope of each account and insure that the account team is qualified to deliver quality results. Have a general understanding of equipment and building components to be able to effectively provide long term direction to the account
Understand the work that is performed within the Accounts well enough to be able to effectively relate to customers and associates and to provide input to both groups on facets that are important to them like improvement opportunities
Manage all financials; including, but not limited to profit/loss management. Identify opportunities to expand services, including opportunities for other EMCOR companies
Manage 4-10 managers (Operations Managers,) assigned to client accounts. Provide the overall direction, coordination and evaluation of performance of associates at these client sites .Foster a positive work environment with associates.
Interview, hire and train new leaders. Insure processes are in place to effectively hire Mechanics, Technicians, Service People, etc. Manage the review process and engage in associate development.
For customer, develop and maintain a positive relationship that supports open dialogue. Oversee administration of Union contract
Insure processes are in place and the culture exists for the account people to effectively interact with the Corporate support functions so that business is accomplished as smoothly and effectively as possible. These groups include Finance, Safety, HR, Transition, Central labor groups, and Purchasing
Insure commitment to environmental health and safety within the various accounts by adhering to safety practices, investigating concerns and making recommendations
Insure compliance within all accounts to all fiduciary aspects of accounts they are responsible for including proper purchasing, billing, travel procedures. These will include processes used to purchase material and services for the company and the customer. Critical to that is insuring the organization understands proper use of these processes to insure customers are not over/under billed or company funds are misused.
Bachelors' Degree or equivalent combination of education and experience
Minimum of 10 years of experience in operations and facilities management
Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations
Requires use of MS Project, Word and Excel. Experience with Enterprise Software and CMMS required. Experience in building operations and knowledge of building equipment.
BOMA, IFMA, LEED Certifications are a plus
Frequent office deskwork requiring sitting, using phone and computer. Regularly requires extensive walking when onsite with customers at their locations and when performing site audits and physical building checks.
Requires ability to travel. Occasionally requires associate to climb, stoop, kneel, crouch and lift up to 50 pounds.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Emcor Group, Inc.