General Manager

Job Title General Manager Job Description

The Dining Services Department at Elizabethtown College invites applications for a General Manager.

The General Manager will provide operational leadership, ensure the highest standards of food quality, service, and safety are being met. This role involves hiring, onboarding, managing and developing a dynamic team, as well as optimizing operational efficiency, and maintaining strong relationships with customers, vendors, and stakeholders.

Why work at Elizabethtown College? We've got great PERKS!

• FREE College undergraduate tuition for employee, spouse and dependent(s) after six months of full-time employment

• PAID time off between Christmas-New Years

• FREE access to Bowers Center exercise equipment & pool

• Generous paid time off for vacation & sick leave

• Beautiful campus setting with walking paths, library, cafeteria, Starbucks kiosk, college bookstore, mail services, pool, exercise classes

• Excellent benefits (medical, dental, vision, retirement match & more!)

• FREE Employee held events throughout the year on campus

Job Duties

ESSENTIAL FUNCTIONS

• Lead and monitor the preparation of all food and beverage items and cooking activities of foodservice personnel and act as on the floor manager during traditional mealtimes for retail and residential operations

• Manage and review costs, profits, etc., develop reports, and provide recommendations to the Director

• In conjunction with the Director of Dining Services, conduct long-range planning for the department and ensure proper implementation

• In conjunction with the Director of Dining Services plan and implement all program enhancement plans

• In conjunction with the Catering Manager, oversee event planning for VIP events

• Oversee personnel resource management including employee discipline and evaluation, crisis intervention and serving in the role of department representative to various groups on meeting and staff activities

• As part of management team, assist in all areas of operations as needed; including cooking, taking orders, running registers, instructing employees on duties

• Manager on Duty during various Summer Conferences

• Establish, oversee, and conduct training programs for unit personnel, including new hire onboarding

• Manage all aspects of sourcing for open positions - create new and/or submit replacement job openings and work with appropriate supervisors for hiring and onboarding new staff

• Work with the Management team to maintain all personnel files and records, updating as needed

• Work with the Management team to review, adjust as needed, and approve all employee timecards

• Work with the Management team to maintain benefit time balances for department employees and track any FMLA status for eligible employees

• Oversee the meal plan system for meal plan holders, to include meal plan deposits, adjustments and reporting functions

• Support Catering Manager to complete necessary invoice processing and billing for all internal department events and summer conference groups

• Responsible to serve as the manager on duty for residential and retail operations during scheduled shifts

• Give specific instructions in the cooking of menu items and observe activities in the kitchen to determine that food is prepared in a proper manner and waste is minimized

• Oversee the quality, freshness and appearance of all foods served, including cooking and preparation methods

• Administer health and safety standards in compliance with college, state, and federal code regulations

• Meet budgetary requirements

• Responsible for staff training and development

• Implement and handle special vendor programs and promotions

• Plan, organize and implement revenue generating special events on the campus, in collaboration with Catering and SESP

• Conduct all responsibilities in a safe manner according to regulations (ServSafe, OSHA, EPA, etc.)

• Serves as the Director of the Dept. in the absence of the Director of Dining Services

NON-ESSENTIAL FUNCTIONS

• Be able to oversee catered events if necessary

• Attend department meetings and participate in decision-making

• Involvement in student life through committees, advising capacities and involvement in campus events when the Director is not available.

• Attend campus meeting as the Dining Service representative when the Director is not available.

SUPERVISORY RESPONSIBILITIES

This position directly supervises the Retail Manager, Catering Manager, and Executive Chef. This position is required to carry out supervisory responsibilities in accordance with Elizabethtown College's policies and applicable laws. Responsibilities include interviewing, hiring, training, directing, scheduling, rewarding, and disciplining individuals; appraising individual performance; and resolving complaints

Required Qualifications

• Bachelor's degree is required; plus five years of relevant experience; or equivalent combination of education and experience. Experience in a high-volume, mass-feeding environment is preferred.

• This position requires a valid driver's license for business travel purposes (individual must have a US driver's license for at least three years; a motor vehicle record check will be run and the incumbent must pass the College's MVR rating system).

• Serv Safe Certification required

For full consideration please include cover letter, resume and contact information for (3) professional references.

Preferred Qualifications Physical Demands

Posting Detail Information

Posting Number AS652P Open Date 09/16/2024 Close Date Open Until Filled Special Instructions to Applicants About Elizabethtown College

Elizabethtown College, located in southcentral Lancaster County, Pennsylvania, is a private coed institution offering more than 60 health, science, engineering, political science business, communications, fine art and music, humanities, and education degrees. Discover more at etown.edu.

EEO Statement

Elizabethtown College is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Diversity Statement

Elizabethtown College is committed to valuing and fostering the diversity reflected in our life together and in the world beyond our campus. We strive to ensure that the members of the community-students, faculty, staff, and administrators-are diverse in race, ethnicity, sexual orientation, socioeconomic status, religion, ability, gender, gender identity and expression, age and national origin. We also seek to provide our community members, especially our students, with educational opportunities, programs, and services that are multicultural in content and expressive of a diverse life of experiences and worldviews that underrepresented groups bring to the learning environment.

Status

Hours Per Week 40 Work Schedule varies based on need Salary per hour Annual Salary