Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

General Manager

Expired Job

Eagles Landing Restaurants Summerville , SC 29484

Posted 4 months ago

General Manager

Summary

The General Manager directs the operation of an assigned unit by performing the duties outlined below:

Essential Duties and Responsibilities

These include the following:

  • Develop and maintain professional functional working relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members, and guests.

  • Implement IHOP 101 Training program for all restaurant hourly Team Members to improve unit operations and the guest experience.

  • Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit as defined by the current Standard Operating Procedures (SOP) and current operations plan.

  • Manage the restaurant floor and focus on regular contact with guest. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner. Ensure approved guest feedback system is in use and acted upon.

  • Comply with federal, state and local regulations that are applicable to assigned unit.

  • Recruit, train and retain Team Members in accordance with the current SOP and operations plan for the assigned unit. Maintain turnover within acceptable limits.

    Conduct on-going coaching and administer the restaurant hourly compensation plan. Assure the performance appraisals and merit increases (if applicable) are given as scheduled. Properly document performance problems.

    Communicate and enforce policies on 1)sexual harassment 2)discrimination, and 3)diversity. Maintain crew member appearance and uniform standards.

  • Ensure food is in compliance with SOP in the areas of specifications, recipes, plating and garnishes. Ensure food is presented well and served at appropriate temperatures, within standard ticket times.

  • Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen and miscellaneous supplies. Set and adhere to pars.

    Order food on a timely basis. Keep inventory to a minimum with no out-of-stock items.

  • Ensure the proper operational condition of equipment, building structure and premises according to federal, state and local regulations and the SOP. Keep appliances and equipment well maintained.

    Keep smallwares, glassware and china adequately stocked. Maintain the interior and exterior appearance of the restaurant.

  • Ensure safety and sanitation practices are maintained according to federal, state and local regulations and SOP. Ensure that food is properly stored (labeled, dated and rotated) and proper temperatures are maintained.

    Enforce and monitor a deep cleaning schedule. Train Team Members on proper personal hygene and food handling.

  • Develop and maintain a safety program in the restaurant that incorporates a safety committee, safety meetings and information on the use of safety tools and procedures. Keep the frequency of accidents within acceptable limits.

  • Maintain a safe and secure restaurant. Keep the back door of the restaurant and the doors to the office locked at all times. Control guest checks and follow proper register/cash-handling procedures.

  • Implement national and local marketing promotions, including the use of the correct Point of Purchase (POP) materials, posters and placemats. Keep menus clean and in good condition. Use Family Friendly promotional items as described in the Family Friendly section of the SOP.

  • Complete all required reports and paperwork. Handle paperwork accurately and on a timely basis. Maintain personal files with appropriate employment and legal documents.

  • Perform other duties a assigned.

Supervisory Responsibilities

Directly supervise Assistant Manager, Crew Chief and restaurant hourly Team Members at assigned unit. Responsible for the overall direction, coordination and evaluation of the Company unit.

Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination combination of education and experience.

Language Skills

Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or restaurant Team Members.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understand to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

A valid Drivers License will be necessary to drive a car on Company business.

Other Skills and Abilities

Certification through assigned IHOP training courses.

Physical Demands

The physical demands described here must be met by Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member regularly is required to stand, walk and sit. The Team Member frequently is required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.

The Team Member regularly must lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member regularly is exposed to fumes or airborne particles. The Team Member frequently works near moving mechanical parts and is exposed frequently to toxic or caustic chemicals.

The Team Member occasionally is exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock and risk of radiation. The noise level in the work environmental is usually moderate.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store General Manager

Advance Auto Parts

Posted 1 week ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 Career Description We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class: What is a Store General Manager? A Store General Manager must be committed to inspiring our team, helping our customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, trouble shoot and project assist for DIY. Responsible for developing and maintaining commercial customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is exempt and requires a minimum of 50 hours a week. Primary Responsibilities * Achieve overall store sales goals and service objectives * Manage and grow commercial customer relationships/sales, including building and holding team accountable to executing customer action plans * Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store team members * Ensure execution of all inventory and operational standards * Coach all team members to deliver on customer expectations (DIY and Commercial) * Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster a respectful environment for both customers and team members * Secondary Responsibilities * Provide DIY service including battery installation, testing, wiper install, etc. * Assist district/region in other functions upon request Success Factors * Friendly communication * Ability to locate and stock parts * Safety knowledge and skills * Ability to become ASE P2 certified or ASE ready equivalent * Ability to execute and train project and product quality recommendations * Advanced parts lookup and sourcing * Ability to source from numerous places including special order, FDO, second source, etc. * Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services * Ability to execute and train inventory systems and store equipment * Ability to execute and train POS and Parts lookup systems * Ability to review and analyze P&L statement * Ability to recruit, select, hire and develop quality team members * Ability to build and grow relationships with commercial customers Essential Job Skills Necessary for Success as a Store General Manager * Working knowledge of automotive systems preferred * Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management * Use Microsoft software effectively (Word, Excel required – PowerPoint preferred) * Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent * Ability to review and analyze business reports, such as profit and loss statement (P&L) * Hold others accountable, inspect work quality and give feedback in a way that is inspiring * Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Store General Manager up for Success * 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment * Successful experience managing profitability; proven financial and business acumen Education High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred Certificates, Licenses, Registrations * Must have a valid driver's license * ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Career Requirements We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. Advance Auto Parts Summerville SC

General Manager

Expired Job

Eagles Landing Restaurants