General Manager

Overview

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a General Manager to join our Inwood, NY team supporting the JFK International Airport.

We are seeking an experienced and dynamic General Manager to oversee the operations of our aviation catering unit at dnata Catering. As the General Manager, you will be responsible for ensuring the smooth and efficient functioning of the unit, including operations, quality, and purchasing. Your primary goal will be to maintain successful profit and loss financials while continuously improving the quality levels and meeting regulatory requirements.

dnata is one of the world's largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until: 4.30.2024

You Will

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Oversee the overall operation of the unit including Operations (food, sanitation, transportations departments), Quality, and Purchasing.

• Implement appropriate operating processes to meet or exceed requirements.

• Maintain successful profit and loss financials and ensure the attainment of budget commitments.

• Identify areas of opportunity and execute cost savings plans to achieve budget targets.

• Continuously improve quality levels by monitoring plans and audits to exceed company, customer, and regulatory requirements.

• Ensure compliance with HACCP, SSOP, GMP, and all regulatory requirements.

• Develop and lead a cohesive team committed to high-performance levels and continuous improvement.

• Create an annual business plan and participate in monthly and annual budgeting.

• Monitor and improve the unit's economic and operating performance, taking corrective actions if necessary.

• Ensure work methods align with company standards and customer contracts.

• Optimize processes and implement continuous improvement initiatives.

• Ensure compliance with safety, health, environmental, and quality guidelines.

• Guide, motivate, and develop subordinate employees within the Human Resources Policy.

• Support company-sponsored initiatives such as VIP flights, internal system development, HACCP, lean manufacturing, and workplace safety.

NONESSENTIAL FUNCTIONS:

• Other duties as assigned.

The salary range for this role is $150,000.00 - $170,000.00 a year and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package.

You Have

EDUCATION: bachelor's degree required; Associate degree (A. A.) from two-year College or technical school; with 7 years Inflight Catering experience or equivalent combination of education and experience.

QUALIFICATIONS:

• Inflight Catering experience is required.

• Successful track record in leading an airline catering unit, preferably with extensive experience managing international airline accounts.

• Experience in the budgeting process and managing an operating plan.

• Manufacturing experience and/or food processing industry knowledge is a plus.

• Working knowledge of HACCP and FDA compliance.

• Proficiency in Microsoft Office suite.

• Must have strong leadership, project management, and process improvement skills.

• Prolific Time Management skill and comfortable with a high level of performance requirements.

• A minimum of 3-4 years broad-based Operations Management

• Financial management and Leadership skills

• Effective employee relations skills

• Ability to solve quality-related problems.

• Ability to deal with a variety of compliance situations and continuous improvement.

• follow all safety requirements; strives to maintain a safe work environment.

Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality

• Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands:

• While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security

• Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

• The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

dnata's Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Delivering:

Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive

Always gets the job done. And still put the needs of our business first.

Open to opportunity:

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking:

Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate:

Look for solutions that work for themselves, their team, and the whole organization.

Engaging others:

Acts in a way that gets others on board - and when things don't go to plan, they deal with conflict in the right way.

Provide direction:

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent:

Self-aware. Always learning. Always developing. And always helping others to develop, too.

Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

• We put safety and security first in all our actions.

• We will set challenging goals and meet them.

• We deliver to a consistently high quality.

• We take ownership and responsibility of a situation until it is resolved.

• We are not afraid of failure and learn through our mistakes.

• We respect each other regardless of background.

Diversity Matters

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we're proud that our workforce is as diverse as the customers we serve. And we're committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.