General Manager

The Crunch Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our member's needs. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Reports to: Owner

Requirements:

4-year college degree preferred

4 years of management experience required

Fitness management experience preferred

Current Cardiopulmonary Resuscitation (CPR) required

Special Skills:

Excellent written and verbal communication

Creative management techniques

Strong organizational skills

Strong leadership skills

Strong administrative skills

Strong customer service skills

Strong computer skills

Responsibilities:

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club

Communicate and implement club policies and procedures to employees

Encourage staff to work as a team and be productive

Illustrate an ability to make decisions

Recruit and hire the highest possible caliber of staff

Sales/Revenue Management:

Demonstrate the ability to lead, motivate, and manage a team

Achieve desired sales goals

Achieve desired revenue goals thru the leadership and motivation of employees

Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth

Ensure that the Team maintains proper tracking forms and the daily leads

Ensure that all promotions are effectively communicated to the team and all other appropriate staff

Ensure ongoing prospecting and generation of new prospective members

Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.

Emphasize importance of staff involvement in the community and neighborhood businesses.

Personal Training/Revenue Management:

Demonstrate ability to lead, motivate and manage personal training department

Achieve desired personal training revenue and session production goals.

Achieve desired revenue and production results thru the leadership and motivation of employees

Implement and support company programs and promotions to help generate new PT client acquisition for optimum member base penetration

Facilitate integration of Personal Training products into point-of-sale presentations to maximize the number of orientation sessions scheduled and packages sold

Ensure Personal Training team follows proper procedures in session redemption

Oversee PT manager in ensuring all components of departmental objectives are satisfied

Operations:

Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology

Support personnel-related problems or difficulties by following club procedures and documentation

Resolve member complaints in an expeditious and tactful manner following club procedure and documentation

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members

Ensure the club meets standards for cleanliness, maintenance, safety, and security

Conduct weekly detailed inspection of the club utilizing the cleaning checklist and forward information to the appropriate team member

Ensure visible maintenance items are repaired promptly, proper signage is posted, and if possible out of service equipment is removed from the floor

Reinforce to staff that cleanliness is everyone's responsibility, not just the maintenance staff

Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log, and cleaning checklist

Assist in the processing/submission and approval of payroll

Financial:

Exhibit an understanding of budgets and income statements

Establish controls of expenses and purchasing of club supplies

Display an ability to keep expenses at or below budget

Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget

Leadership/Motivation:

Serve as a role model for employees

Communicate effectively by holding weekly and individual meetings with all key club personnel

Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment

Oversee, support, direct, and develop department heads

Profit Centers:

Illustrate an ability to drive profit center revenue such as personal training, retail, etc…

Monitor flagged check-ins to increase revenue and collections

Demonstrate an ability to increase revenue per member

Meetings:

Monthly or Weekly Department Meetings Employee Training Meetings

Daily "One Minute Meetings" with club staff

Daily Personal Training Manager Meeting

Weekly Club Management Meeting

Annual Performance Evaluations

Accountabilities:

Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth

Oversees expense goals by managing payroll and general and administrative expenses

Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations

Keep current in knowledge of key competitors

Conduct frequent walkthroughs

Measurement Standards:

Successful management of all financial budgetary goals

Ensure standards of clubs cleanliness and customer service excellence

Demonstrate professionalism by leading by example.

Membership retention

Timely completion of assigned tasks and projects

Follow all policies and procedures.

Above description may be subject to change or alteration at any time.