General Manager

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Description

GENERAL MANAGER

Reports to: Regional Area Director | FLSA Status: Exempt, Full-time

COMPANY OVERVIEW

City Club Apartments has created the future of apartment living, merging historical knowledge of the apartment industry with best practices of the hospitality industry to create the first true International Apartment Hotel brand, a differentiated living experience.

Partnering with award winning local restaurants, retail & furnished housing companies City Club Apartments combines environmentally conscious, technologically advanced, resort class amenities with a unique mix of short term furnished, and long-term unfurnished apartments & penthouses. International design is overlaid with local art, design, culture, sports & education, creating experiential living with wide-ranging appeal. Hospitality is served with a 24/7 concierge, weekly social programming events, art, and time saving services.

POSITION OVERVIEW

A seasoned professional who has tenured hotel experience, tangible achievements, and a highly regarded reputation. This role is selective and designed to oversee our A+ mixed-use apartment communities in urban or suburban-urban locations.

You will have the privilege of developing existing and future Managers and emerging leaders, giving them the opportunity to pass on your knowledge and expertise, and even tricks of the trade. Learning and Development is a key priority for this role, in which you will find yourself facilitating and sharing real-life learning experiences with other Managers.

PERKS OF THE CLUB

Competitive Pay Package, Salary Starting at $70,000

Participation in the Property and Company Designated Interest Program

• 1% Profit Sharing Pool

Great Quarterly Bonus Commissions Starting at 20% of Quarterly Net Revenue

Eligible for Renewal Commissions

Eligible for Sales Commissions

Health, Dental, Vision Benefits

Company Paid Life Insurance and Disability Benefits

401k Contribution Match

25 Paid Days Off Annually

Customized Training and Development Opportunities

Fantastic Work Locations

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Four main job functions

• Financial Management, People Management, Facilities / Asset Management, and Hospitality Management. The below job functions and responsibilities are components of these four but not an exclusive list:

Demonstrates critical thinking by understanding the needs of the residents, employees and owner; and ensures decision-making is in the best interest of all stakeholders.

Collaborates with the company's corporate teams to identify and address needed capital improvements and budgeted expenditures, implement new programs and processes, submission of financial reports and identify learning and development needs.

Prioritizes the importance of resident satisfaction by ensuring timely completion and follow-up of service requests, building relationships, creating activities and communication channels, escalating resident concerns, ensuring emergency and safety programs are in place, correcting unsafe conditions and leading resident retention programs.

Leads a high-performing team through effective recruitment, coaching, mentoring and development efforts, regularly conducts staff meetings and holds one-on-one conversations to solicit feedback from the team; and displays integrity by ensuring processes, procedures and practices affecting the team are completed in a timely manner.

Demonstrates sound financial acumen and reporting by developing and adhering to budgets, directs collection of monthly assessments, payments of incurred operation expenses, prepares and interprets monthly financial statements, ensures that invoices are submitted per policy; and participates in accounts receivable issues.

Partners with the Service Manager (Chief Engineer) to schedule and oversee contract service work-product and professionalism, ensures execution of projects by providing timely direction and communication to vendors/contractors.

Maintains accurate records of community transactions such as, rent rolls, delinquency reports and move in/outs; confirms all rents and late fees, check charges are collected, posted, and deposited; frequently maintains resident files and accuracy of administrative paperwork.

Utilizes marketing strategies to secure prospective residents, observes and coaches' Sales team on effective leasing techniques, educates Sale team about market competition, monitors traffic logs, conversion ratios, renewal information, marketing data for up-to-date and accurate information.

Assures quality and quantity of market ready apartments, personally confirms models and market ready apartments, and communicates service-related needs to maintenance before apartments are shown.

Adheres to established policies related to the Fair Housing Act; compliant with all company, local, state, and federal safety regulations and confirms all parties adhere to health and safety standards to promote a healthy and safe work environment.

Maintains consistent and timely attendance, sets an example for their team in punctuality.

Sets the sales standard by example, leasing at least one apartment monthly.

Performs other job-related duties as assigned.

Requirements

REQUIREMENTS

Bachelor's degree required.

Minimum of five (5) years of progressive experience in hotel hospitality operations or related industries.

Minimum of three (3) years of experience in leading a team.

Previous experience with managing a Operating Budget.

And Previous user experience with MRI or other property software a plus.