General Manager

Hampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752

We are currently looking for a General Manager to lead our Team! Our 142 room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We're off US 20 and I-495, ten minutes from I-90. New England Sports Center and New England Baseball Complex are three miles away. Our guests from all over the country enjoy a daily complimentary delicious breakfast. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

A GROWING HOTEL MANAGEMENT COMPANY - COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay

• Paid vacation, sick days and holidays

• Medical, dental, vision insurance

• 401K Retirement plan with company match

• Travel discounts on our branded properties

• Career growth opportunities

Role:

The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget

• Leading all associates to achieve BLA's service and satisfaction targets through positive guest experiences

• Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.

• Managing loss prevention and risk management policies, safety standards and claims reporting

• Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive

• Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;

• Take part as a leader in the community and maintain a positive image for the property and BLA;

• Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group

• Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

• Two (2) and more years' experience as a General Manager of a hotel with Hilton property experience.

• Working knowledge of hotel operations - including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.

• Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.

• Expertise in standard hotel management systems.

• Hands-on leadership - our General Managers work directly with all their associates.