Interested in joining a growing organization in an incredibly fun industry? Marcus Theatres has a diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about entertainment.
We have an excellent opportunity for a dynamic General Manager to join our team at the Marcus Campus Ripon Cinema located in Ripon, WI. The Marcus Campus Cinema was founded in 1935 by Ben Marcus as the first of many Marcus Theatres, Campus Cinema is a single-screen theatre in historic downtown Ripon. Marcus has 90 theatres in 17 states, so you can begin a career with limitless growth potential if you join us.
The importance of family has always played a vital role at the Marcus Corporation. No matter what your last name, every associate of the Marcus Corporation is a part of the Marcus family, and we look forward to adding you to that list! Marcus Theatres offers a comprehensive benefits package, and extraordinary extras, to keep our employees happy and healthy, both on and off the clock.
Under the supervision of the District Director, the General Manager is responsible for managing all associates as well as all aspects of operation of their theatre location with a goal of achieving revenue, sales/marketing, cost control, quality measurement, staffing, associate development, and guest satisfaction results.
Responsibilities include but are not limited to the following:
Build a celebrated culture; one that is healthy and positive, with emphasis on trusting relationships, dignity & respect, clear & consistent communication, the meaningful, tough decisions, collaboration, innovation and having fun!
Lead all facets of this theatre ensuring that the theatre operates within the company's fiscal and operational guidelines. Implement appropriate action and contingency plans when the property falls below the established budget parameters.
Provides each guest a quality movie going and restaurant experience in accordance with company standards.
Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
Maintain and implement best practices for standard operating procedure.
Manage and oversee associates in both front and back of house operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their experience.
Ensure that proper security procedures are in place to protect employees, guests and company assets.
Control costs by reviewing portion control and quantities of preparation; minimizing waste and ensuring high quality of preparation.
Enforce safety, sanitary practices and maintenance to ensure compliance with F&B operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
Maintains regular communications with film bookers to optimize film schedules.
Develop and implement a staffing plan and schedule which will ensure success in the areas of optimum guest service and payroll expense management.
Recruit, select, and retain quality staff members utilizing the Taleo recruitment software.
Train and develop associates regarding policies, practices and procedures.
Mentor associates regarding their growth and development to include providing leadership, praise, and encouragement.
Conduct annual performance appraisals and ongoing performance management with associates ensuring they frequently receive open honest feedback on their performance.
Monitors competitors within the district for industry trends, standards, activities and practices and takes appropriate action where required. Sets structures and strategies to maximize revenues and market share.
Work with the Marketing team to develop and execute a community based marketing plan.
Ensures that all areas of the theatre are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs. Implement corrective actions for all theatre deficiencies found via internal/external auditors, property walk-throughs, guest or associate complaints, etc.
Maintains and administers safety and security of guests and associates, including OSHA compliance, General Liability, and Workers' Compensation reporting requirements. Complies with all federal and state guidelines.
Experience or training required:
5 years unit management experience required, theatres operations management preferred.
3-5 years Restaurant Management experience preferred
Effective management and leadership skills, with the ability to develop staff and maintain excellent employee relations.
Excellent skill set to include verbal/written communication, problem identification and problem solving skills.
Ability to represent the company in a professional manner.
Advanced computer skills and familiarity with Microsoft Office Suite.
Basic knowledge of computer functions such as e-mail and web access.
Experience with Kronos Time and Attendance & Scheduler preferred.
License/certification or education required:
Serve Safe Certification, Management Certification
Four year college degree desired