General Manager, Aston At Poipu Kai, Full Time 19-083

Interval Leisure Group Koloa , HI 96756

Posted 2 weeks ago

Come join our team!

Come join our team!


You're Gonna Love It Here!

When you work at Aqua-Aston, you become part of our ohana. We are a tightknit group of diverse individuals who encourage each other to be our best selves.

It's Not Just A Job

Our employees smile, not because we want our guests to feel welcome, but because we can't help it. Our work is fulfilling because we're in the business of spreading aloha to our guests.

We Make Promises

Aqua-Aston offers competitive benefits, opportunity for growth, and a fun, rewarding work environment. We believe respect and teamwork are integral to our company's success.

Job Description

Position Summary:

Oversees all operations, including but not limited to, rooms, food & beverage, sales, marketing, maintenance, reservations and owner relations. The General Manager develops strategy and execution tactics for the property including revenue generation, financial performance, growth and development, recruitment, and staff development. Position requires effective leadership skills to build and reward a service culture. Strong background in Operations, Sales and Marketing, and Financial Management is required.

Position Responsibilities:

  • Assist in the development of short and long-range plans for performance and profitability of the property. Focus to be placed not only on fiscal responsibility but also culture development for seasonal and regular employees. Understands balancing the bottom line with providing a superior guest experience.

  • Supervise the performance of all department managers and their respective departments, including Reservations, Revenue Management, Front Office, Housekeeping, Maintenance, Accounting, Human Resources, and Sales and Marketing to ensure the highest level of guest and employee satisfaction in a cost, efficient manner.

  • Recruit, develop, and train local staff.

  • Ensure the property positioning is consistent with the brand to ensure the effectiveness of the property marketing strategy.

  • Understand the capabilities of all Team Headquarter departments and leverage same to benefit the property.

  • Develop, implement, monitor, and achieve the objectives of the Annual Operating Plan, including sales strategies, pricing, revenue management and the operating and capital budgets.

  • Develop and supervise programs that promote a positive work environment for all employees, insuring that all employment related processes comply with local, state, federal, and country regulations.

  • Establish work relationships with local, state, and national business and tourism organizations.

  • Using the tools at his/her disposal, monitor guest satisfaction and establish plans for constant improvement of any and all issues raised.

  • Protect and enhance the value of the hotel through appropriate programs in repairs and maintenance, preventative maintenance, housekeeping, security, and capital budgetary process.

  • Review and approve all operating expenses for the hotel.

Position Requirements:

  • Bachelor's degree/diploma in Business or related field.

  • Five (5) or more years' experience in management required. Supervising rooms, accounting, food & beverage and sales department.

  • Strong interpersonal and communication skills, both verbal and written is required.

  • Strong aptitude in financial management, financial reports, and analysis.

  • Punctuality and regular reliable attendance required.

  • Computer knowledge in Windows environment as well as prior experience with various PMS and POS systems desirable.

  • Proficiency in the English language required.


Aston at Poipu Kai, 1775 Poipu Road, Koloa, Kauai, HI 96756

Diversity Commitment

We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.

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General Manager, Aston At Poipu Kai, Full Time 19-083

Interval Leisure Group