General Manager

Job Description

JOB DESCRIPTION JOB TITLE: General Manager FLSA:

Salaried UNUSUAL WORKING CONDITIONS: indoor / outdoor Non-operating hours A. PURPOSE General Managers are responsible for the complete day-to-day operation of the assigned store. They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service.

 They must develop associates at all levels, drive sales, maximize profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all policies and procedures. B. JOB DUTIES Handle customer complaints and resolves problems with the customer in an efficient and professional manager in line with the Company and ACE hardware standards.

Possess excellent product knowledge and knowledge of store layout and location of products. Secures merchandise by following security systems and measures to reduce loss of merchandise including waste. Protects employees and customers by providing a safe and clean store environment.

Accountable to ensure all controllable expenses are within budget range and lead to profitability. Accountable for the continuity of all relevant company communication, as applicable. Collaborates with Category Manager and Assistant General Manager (AGM)to finalize acceptable store supply levels including maintain proper inventory.

Conducts and directs the business at a high level through observations and delegation and both informal and formal store walks. Conducts weekly manager meeting with AGM shift and Category Managers to discuss financials, operations, human capital and inventory management. Develop operational strategies to close business gaps and increase profitability.

Ensures the store is clean, in-stocked and recovered at all times. Maintains a work balance of 50% office and 50% floor to ensure company and store goals are achieved. Provides guidance, mentorship and leadership to AGM for all aspects of store operations.

Responsible for a thorough understanding, execution and implementation of AWOR best practices. Responsible for B2B culture development within the store and farming outside sales for the company. Responsible for financial and inventory data analysis using all applicable technology to affect the bottom-line of the business.

Responsible for human resource compliance including adhering to company policies and employment law requirements. Ensuring routine maintain checklists are followed and coordinates repair services needed, address any other maintenance issues are handled including troubleshooting, to ensure store systems, devices and applications are functioning appropriately. Schedules staff to provide optimal service to meet customer demands, operational and financial goals.

Maintains store staff by recruiting, selecting, orienting, and ensuring all training requirements are completed by employees. Maintains store staffed job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results. Maintains professional and technical knowledge by attending training in industry and required training through ACE Hardware.

Sound judgement, credibility and discipline per the Breed & Co. pledge. C. QUALIFICATIONS Bachelor's degree or equivalent years of experience Minimum of 5 years retail management experience required Previous experience as a shift lead, AGM, or other equivalent position Aware of retail product and merchandising trends Strong and Effective communication with a varied audience with clear and concise directives Excellent leadership, motivational, negotiating, planning and organization skills Exemplifies professional presence in appearance, demeanor and judgement Financial and budget understanding and knowledge of retail operations Knowledge of retail computer systems, MS Word and Excel required Strong team working skills with the ability to lead up to 40 employees Self-motivated and ambition Enthusiasm and the ability to learn quickly Good organizational and time management skills Results-driven approach to work Decision-making and problem-solving skills Technology proficient in general systems D. PHYSICAL DEMANDS Climb stairs and ladders using proper safety measures Lifting up to 80 lbs.

Bending, Stooping, Twisting, and Reaching Use of hands for POS and Computer Use Standing for lengthy periods of time (up to 10 hours or more) E. WORK ENVIRONMENT Work in heated and/or air-conditioned indoor setting including in a warehouse Ability to work fluctuating hours during peak seasons or as business necessitates Ability to work other positions as needed to fill business needs and cover shifts for other employee The General Manager is the store's primary key-holder and may be called to the store before, during, or after business hours in the event of an emergency Follow all COVID-19 protocols as directed by senior management and local ordinances including wearing of masks and gloves at all time F. BENEFITS Medical, Dental, & Vision Health Insurance Employer Paid Short-term & Long-term Disability Insurance Paid Time Off Paid Personal Holidays 401K matching Breed & Co is an Equal Employment Opportunity Employer.

Additional Info

Breed & Co is an Equal Employment Opportunity Employer.