General Liability Claims Team Lead

Zurich NA Atlanta , GA 30301

Posted 3 weeks ago

Zurich is currently seeking an experienced claims professional to support the management team; coach and develop claims professionals; conduct claims file audits and provide feedback and recommend action plans; track and report on activity towards team goals and objectives; participate in special project and initiatives that align with the Claims organizational strategy.

As a Team Lead, you will be recognized as a technical subject matter expert and provide consultation, problem solving and resolution to Claims Professionals as well as internal and external contacts of Zurich North America that are involved in the claims cycle. Developing and fostering strong internal and external partnerships across functional areas as well as brokers, vendors and customers is critical to ZNA's customer-led philosophy/approach.

You are expected to be an ambassador of change by identifying, developing, recommending and supporting opportunity areas in claims processes and/or systems that lead to enhancements or improvements in the claims handling experience.

We prefer that this position be aligned with the Atlanta office, but will also consider Schaumburg, Dallas, Rancho Cordova, Overland Park or Parsippany office locations.

Occasional travel may be required.

Basic Qualifications:

  • Bachelor's Degree and 6 or more years of Liability Claims Handling experience including General Liability claims


  • High School Diploma or Equivalent and 8 or more years of Liability Claims Handling experience including General Liability claims


  • Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of Liability Claims Handling experience including General Liability claims
  • AND
  • Must obtain and maintain required adjuster license(s)
  • Microsoft Office experience

Preferred Qualifications:

  • 3 or more years of experience in GL claims handling

  • Mentoring, training or other leadership experience

  • Experience with change management

  • Strong written and verbal communication skills

  • Experience working in a collaborative team environment and across work groups

  • Presentation skills

  • Problem solving skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.


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General Liability Claims Team Lead

Zurich NA