General Clerk

Serco Group Millington , TN 38054

Posted 2 months ago

Position Description

SERCO is hiring a General Clerk to to perform one of the most important and revered missions in the Navy. You will provide timely and first-class casualty assistance to Navy families under the most grievous circumstances in Millington, Tennessee.

You will be part of an 11-person team that works closely with PERS-00C staff to provide high quality administrative and operational support to the office.

In this role, you will:

  • Receive and process claims (including Traumatic Service member's Group Life Insurance (TSGLI), Survivor Benefit Plan, etc.) from service members or families of service members

  • Receive Line of Duty Investigations

  • Assist in the tracking, receipt, and processing of various documents pertaining to Casualty cases

  • Initiate and/or follow up on pending claims and coordinate with other offices and agencies

  • Process Family Reference Sample DNA letters and DNA kits and input into the Defense casualty Information Processing System (DCIPS)

  • Perform various clerical functions such as file and box handling, shredding, and data entry into web-based systems

  • Manage DTS traveler profiles; receive, review, and process travel orders and voucher requests; process travel vouchers; reconcile billed accounts used for airfare procurement; and review orders and vouchers for compliance

  • Maintain records files for retention and disposition

  • Prepare and submit correspondence, forms, and certificates for appropriate signatures from existing templates or samples

  • Generate a monthly report consisting total number processed FRS DNA kits, authorizations and completed vouchers, outstanding claims and processing issues. Contractor may also be tasked to generate ad-hoc reports upon request


To be successful in this role, you will have:

  • The ability to obtain and maintain a DoD Secret clearance

  • High School Diploma or GED

  • 3 years of experience in office management or clerical support

  • High proficiency in the entire Microsoft Office suite to include; Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Microsoft Visio, and Microsoft SharePoint Workspace

  • 10% travel required

Desired experience and skills:

  • Experience with Defense Casualty Information Processing System (DCIPS), the Defense Travel System (DTS), and other workforce management tools

If you are interested in supporting our military in this somber but extremely important role, submit your application today!

The hourly pay rate for this position is $16.20 plus an additional $4.23/hr for Health and Welfare (H&W).

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit:

If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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