Location: ALBUQUERQUE NM US Security Clearance:
Public Trust Description The Customer Service Representative (CSR) will effectively and accurately respond to or properly route inquiries regarding Transportation Security Administration (TSA) Benefits, Payroll, Personnel, and Recruitment and Hiring questions.
The CSR must provide the customer with accurate and complete responses, provide basic case status information, while meeting and exceeding their service expectations.
This is a temporary position, actual length of employment will vary based on hire date.
The current contract funding ends December 2018.
Strong potential to be extended until December 2019.
Length of employment may be subject to change with additional contract extensions or newly awarded contract/s.
Contact Center hours of operation are Mon-Fri 5AM 8PM, Sat 9AM 1PM and Sun 10AM 2PM MST.
Shifts will be offered based on business needs with consideration to candidate availability.
Qualifications More than one year of customer service experience in a call center environment is preferred.
Excellent oral and written communication skills, with a strong focus on quality and attention to detail.
Strong customer service skills, able to build rapport, have a warm demeanor over the phone, confidently convey information and exceed customer expectations.
Able to adjust quickly to changing priorities and conditions, copes effectively with complexity and change.
Competent in Internet navigation, Dual-Screen usage, Microsoft Office Tools, Windows and other software applications as appropriate.
Ability to interact positively with customers, peers and supervisors.
JBLeidos General Clerk III JP2 ICJBMeta