General Clerk II (Litigation)

CNA Financial Corp. Philadelphia , PA 19107

Posted 2 months ago

Job Summary

CNA is one of the largest Commercial insurance companies in the country, headquartered in Chicago with offices across the USA. Globally CNA has over 6,000 employees worldwide and the ability to underwrite and offer our products in over 200 countries.

CNA offers competitive salaries and annual bonuses, paid time off (minimum of 20 vacation days, 8 sick days and 10 paid company holidays for full-time employees), a comprehensive benefits package including medical/dental/vision insurance and an industry leading 401K plan with a generous automatic company contribution as well as additional matching opportunities on employee contributions.

Under supervision, the General Clerk II will support CNA legal professionals and perform administrative tasks for multiple Litigation Counsel offices. Duties may include data entry, scanning, naming and distributing time sensitive legal documents, compiling reports, calendaring, scheduling, file opening and closing, and other administrative tasks.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

  • Accountable for identifying and processing time sensitive mail, faxes and other documents (electronic and hard copy) utilizing standard office equipment and software programs.

  • Maintains files and records of documents processed.

  • Collaborates with supported business to prepare and compiles reports within prescribed guidelines gathering data from a variety of sources.

  • Remains externally focused when interfacing with customers, suppliers or company employees outside the immediate work area on a regular basis to provide or exchange information.

  • Provides coverage to our Litigation Counsel offices throughout the country.

  • Other General Clerk duties may be assigned, e.g., ad hoc reports, pro forma motions, file opening/file closing, merging/filing legal documents, scheduling etc.

Reporting Relationship

Typically Supervisor or Manager

Skills Knowledge and Abilities

1.Excellent computer skills. Prior experience with computer databases, Adobe Pro, Office 365, and other business related software.

2.Good written and verbal communication skills including professional phone etiquette.

3.Good interpersonal skills and ability to collaborate.

4.Good organizational skills and the ability to prioritize multiple tasks and act upon with a sense of urgency, based on business need.

Education and Experience

1.High School Diploma GED or equivalent experience and some additional training after high school.

2.Typically a minimum three years general clerical experience in an office environment.

3.Prior legal experience and knowledge of legal terminology is a plus.

4.Prior experience in a paperless environment is a plus.

  • LI-MR1

'256386

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Clerk

Verizon Communications

Posted 2 days ago

VIEW JOBS 10/23/2021 12:00:00 AM 2022-01-21T00:00 Summary Performs support work for the Consumer Sales and Service Centers, which may include complex and diversified clerical duties which require frequent independent judgment and extensive job knowledge and understanding of working relationships. Ability to work in a customer service environment with internal and external customers. Ability to work independently with minimum supervision. Ability to operate automated office equipment. Responsibilities Duties may include, but are not limited to, the following: A. Performs support work for the Consumer Sales & Service (CSSC) Centers, in tandem with the work Consultants perform, up to the point of negotiation with the customers. B. Responsible for maintaining required productivity and quality levels and maintaining required service level results. C. Operating and maintaining various office equipment. D. Proficiency with various software applications where applicable. E. Contacts customers to provide information, or clarify information with regard to changes to the customer's accounts. Takes incoming calls from employees / customers requiring account changes. F. Preparing reports with emphasis on accuracy; analyzing and summarizing data. Computing mathematical data. G. Operating a terminal device to establish, update and retrieve data and to transmit information to other organizations within the company (via BOSS, Service Order Processor, SSNS, PREMIS for multiple jurisdictions , Imaging applications, Microsoft Word , and any new systems that may be created). H. Uses error code and resolution guides, verifying order accuracy and completeness and entering corrections, and/or changes. I. Uses job aids/methods and procedures and other reference materials to interpret and resolve written customer requests. J. Performs adjustments to customer bills using mechanical and manual processes. K. Usually shares a work location with others performing similar tasks. L. Meeting annual performance objectives. M. May be required to perform additional duties and tasks as required by the Company. Qualifications A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. B. Ability to communicate effectively with customers both orally and in writing. C. Ability to record information legibly and accurately. D. Responsible for talking with customers by telephone. E. Ability to perform in confined working situations for extended periods of time. F. Required to work at a stationary work location using a personal computer nt for extended periods of time. G. Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate. Non-scheduled days will be required as needs of the business necessitate. Additional Information In this worksite-based role, you'll work onsite at a defined location. Test(s) Required Verizon Job Fit Test A SACS HTML Web Chat Results Data Entry Test Customer Service Clerk SI Test Preview Test Previews Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Verizon Communications Philadelphia PA

General Clerk II (Litigation)

CNA Financial Corp.