General Clerk I - WO Dispatch

Jones Lange Lasalle Inc. Topeka , KS 66604

Posted 2 months ago

Per the SCA Directory of Occupation: This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

Job Description

Performs a variety of work control activities, including service call reception, service dispatch and CMMS (Corrigo and Government-owned systems) work entry.

Responsibilities

  • Provide reception and dispatch services for unplanned maintenance services using a Government-provided system

  • Update company work management system with all planned and unplanned work

  • Takes personal ownership of each customer's satisfaction

  • Provides initial welcome and troubleshooting for all incoming service calls

  • Provides ongoing communication with each customer to assure total satisfaction

  • Resolves customer issues in a prompt and courteous manner.

  • Updates work order management system at each step of the service call process (incoming, dispatch, close out)

  • Dispatch work to company technicians and subcontractors

  • Update contract databases, as required, including reporting, training records, subcontractor information, safety data, etc.

Requirements

  • Demonstrated skills with work management systems, including Corrigo

  • Strong interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.

  • MUST like talking with people and making them happy

  • High school diploma, with 2 years' experience in a similar role.

  • Experience managing work in both virtual and office settings desirable

#LI - SW1

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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General Clerk I - WO Dispatch

Jones Lange Lasalle Inc.