General Clerk

Alakaina Family Of Companies Kihei , HI 96753

Posted 2 months ago

The Alaka`ina Foundation Family of Companies (FOCs) has a need for a General Clerk to support our government customer located in Kihei, HI.


  • Supports the work request review board, provides real property/facility/BE asset recording, equipment failure reporting, facility project management, requirements management, and in-service work plan/meetings, fuels.

  • Operate and maintain real property (RP), utilities, Building Equipment (BE) or Asset Record and infrastructure.

  • Real Property (RP) Facilities, BE or Asset Record, infrastructure, and utilities are operated, maintained and repaired.

  • Mission-essential RP/BE or Asset Record is operated and maintained to ensure an operational availability rate of 99% calculated and presented to the government on a semiannual basis.

  • Configuration changes to any RP/BE or Asset Record is unacceptable without prior CE approval. A plan for all new work must be presented for CE approval.

  • Employee in this position cannot take license to make any changes or modifications to Government facilities or RP/BE or Asset Record without CE approval.

  • The complete BUILDER database shall be baselined to determine the existing conditions within 6 months after the end of the phase-in period.

  • After baselining, BUILDER data shall be maintained to ensure RP, facility, BE or Asset Record and infrastructure changes made are added to the baseline.

  • Builder Remote Entry Database (BRED) including remote tablet hardware requirements shall be implemented to report BUILDER findings back into the BUILDER database.

  • Conduct a Facility Condition Assessment (FCA) annually using the US Army Corps of Engineers (USACE) Construction Engineering Research Laboratory (CERL) Builder SMS methodology.

  • Inventory input shall be carried out for systems to ASTM-E1557-09 Uniformat II, Level 4 system detail with specific equipment information input in the BUILDER "section details" dialogue box.

  • BUILDER data shall be 100% maintained to include updating assessments upon conclusion of maintenance/repair actions.

  • NexGen IT or its successor shall be used to execute a Preventive Maintenance (PM) Program to prevent deterioration of RP, facilities, BE or Asset Record and infrastructure beyond normal wear and tear IAW AFI 32-1001.

  • PM is given priority over routine WTs and FPs during scheduling of the in-service work plan (IWP).

  • NexGen IT shall be used to manage repair, construction, demolition, etc. and unscheduled maintenance of real property IAW AFI 32-1001. This shall include NexGen IT Service Requests (SR).

  • Obtain NexGen IT accounts and applicable NexGen IT roles for Requirements Section personnel, maintenance personnel, Project Managers, etc., within fifteen (15) days of the start of the transition period.

  • The Tracer ES building automation system at MSSC and the Johnson Controls Facility Explorer building automation system shall be used to operate and manage facility support systems.

  • Perform programing and configuration changes to the building automation systems to support mission requirements, as needed and/or requested.

  • Provide electronic/softcopy history reports and trend logs in multiple formats such as graphs, charts, and tables for all points to CE on an as requested basis.

  • Configure the building automation system to send SMS notifications to MBSS personnel for equipment malfunctions or system conditions that require immediate technician response, including after non-business hours.

  • Maintain, repair and update the building automation and control systems (or successor systems) and their components, to include recurring software updates and software upgrades as required by the manufacturer.

  • Create and/or update the building automation system architecture CAD models to mirror as-built conditions.

  • All modifications to the system and components must meet Air Force Information Assurance requirements and be approved by the CIO.

  • Provide an equipment failure report to the Site CE or designated representative on all equipment where the replacement cost, including labor, is valued over $50,000 for each instance of premature catastrophic failure. The report shall include the preventative maintenance performed, warranty expiration date (if any), equipment expected life, date of equipment installation, date of equipment failure, and explanation for failure.

  • Reports must be provided within five (5) business days of failure/incident.

  • Provide a corrective action report for all primary support system repairs (HVAC, Electrical, Plumbing, Fire Protection, etc.) that occur due to an operational failure of systems or components.

  • Maintenance and Repair work shall not disrupt utilities to occupied areas and other facilities unless previously coordinated with the Base Civil Engineering (BCE) Work Clearance Request, AF Form 103 process and approved by CE/Users.

  • The Base Civil Engineering (BCE) Work Clearance Request (AF Form 103) shall be used for any work (contract, third-party contracts, or in-house) that may disrupt vehicular traffic flow, base utility services, protection provided by fire and intrusion-detection alarm systems, or routine activities of the installation. Work Clearance Requests AF 103 also applies to all excavation or disruption that may affect concealed utilities.

  • Approval of the AF Form 103 will be provided by the Site CE or designated representative. Approved permits are only valid for thirty (30) days prior to project start. All permits are maintained on the Installation Support shared drive for a minimum of two (2) years or until the project is complete.

  • Once a project is complete, the AF Form 103 will be moved to the appropriate folder on the Installation Support Drive for completed projects.

  • Provide qualified subject matter expertise to troubleshoot malfunctions of RP, Building Equipment (BE) or Asset Record and systems and shall be included within the firm-fixed price of this contract.

  • Troubleshooting malfunctions of equipment and systems shall be a predecessor to any repair Over & Above Facility Project (FP) Proposals.

  • Troubleshooting shall continue until the effort results in a conclusive root cause of the malfunction.

  • The troubleshooting analysis shall be included and explained in detail as part of the Over & Above Facility Project (FP) repair proposal. Responsible for all troubleshooting costs for malfunctions of existing Building Equipment (BE) and systems within the scope of this contract, regardless if they have in-house subject matter experts or not.

  • A Civil Engineering (CE) Requirements Section function shall be provided to support CE SR requests, service calls, Work Tasks (WT), Facilities Projects, and inquires on all CE work requests IAW AFI 32-1001 and AF CE Work Management Playbook.

  • Maintain a physical presence M-F during standard business hours and an "on-call" capability during non-business hours for customer support and response to emergencies.

  • All non-business hour calls for support shall be answered on first attempt.

  • Be prepared for immediate dispatch of technician support, for non-business hour requirements with subject matter expertise commensurate to the emergency situation or condition.

  • Maintain daily presence during prescribed business hours in order to respond to emergency and urgent DSWs at these facilities and RME.

  • Service Requests (SR) for CE work are assigned one (1) of the following classifications: Work Task (WT) and Facility Project (FP).

  • If a WT is expanded over 50 hours OR the materials grow to exceed the micro-purchase threshold (MPT) ceiling, then it will be classified as a SR.

  • All O&A planned work shall be submitted via the NexGen IT/AF Form 332 process in accordance with AFI 32-1001, AFCEC WM Playbook.

  • Repair versus Maintenance: Repair is defined as restoring to a good or sound condition after decay or damage. Maintenance is defined as keeping in an appropriate condition, operation, or force.

  • Maintain records using the AF Form 1081 BCE Work Request/Work Order Register for CE work requests submitted via NexGen IT Service Request (SR) along with their supporting documentation for each associated WT or FP resulting from the request for a minimum of five (5) years.

  • Submit a proposal package for each FP (to the CO within the timeframe specified). Any subcontracted work shall be supported by a minimum of three (3) competitive proposals unless waived by the CO.

  • Upon initiation of a NexGen IT Service Request (SR), ensure the customer and facility manager are provided a tracking number, status information, and work schedules. All work is tracked until completion.

  • Record the total actual material and labor cost information in NexGen IT for all Work Tasks (WT), and Facility Projects (FP).

  • Process existing Service Request (SR) change orders and cancellations in accordance with AFI 32-1001 and AFCEC Work Management Playbook.

  • WT is accomplished in the priority order. Preventative Maintenance (PM) Program requirements have priority over routine WT and Facility Projects. Definitions of work priority categories can be found in AFI 32-1001.

  • Receive requests via telephone, in-person, or email and respond to Emergency requests twenty-four (24) hours a day, seven (7) days a week.

  • Conditions that degrade the mission or reduce operational effectiveness are responded to immediately and corrected as soon as possible, within prescribed timelines once parts arrive.

  • Emergency requests receive on-site response with subject matter expert personnel capable to mitigate the emergency as quickly as possible with temporary or permanent repairs not to exceed twenty-four (24) hours.

  • Notify the Site CE or Designated Representative immediately upon discovery of all emergencies.

  • Provide response status, (i.e., "technician has been dispatched and is in route").

  • Provide an estimated time of arrival and follow up with periodic updates.

  • Receive 3A corrective maintenance requests and correct conditions within seven (7) days; or order materials within forty-eight (48) hours and correct repairs within seven (7) days of receipt of materials.

  • Receive 3C corrective maintenance requests and correct conditions within thirty (30) days.

  • If non-stock material is required, it shall be ordered within fourteen (14) days and the work shall be completed within thirty (30) days of receipt of material.

  • 3C shall not be consolidated for the purpose of converting them into a planned work order.

  • Coordinate Work Tasks (WT) and inspections with the facility manager. All WT will be prioritized by the Requirements Section and/or the Site CE or designated representative.

  • Summary workload data regarding corrective maintenance and requests and actions is maintained and provided to the Site CE.

  • Summary data shall include WT volume of work by category and completion rate by shop.

  • Summary workload data will be provided and reviewed with the government during the FB.

  • Provide escort, planning, design, management and services in support of the maintenance, repair, demolition and construction of facilities and infrastructure as described herein and IAW 15 SPSS Standard Operating Guide 32-01 while referring to all AF Civil Engineering Center (AFCEC) Playbooks.

  • Perform construction coordination for all construction projects in support of 15 SPSS regardless of execution agent IAW the 15SPSS Operating guidance 32-01, the AFCEC Project Execution Playbook.

  • Construction projects generically represents all types of work to include, but not limited to modifications, repairs, replacements, upgrades, renovations, minor construction and demolition.

  • While potential sub-contractors may be responsible for the physical activity necessary for construction execution, the process also involves numerous quality control, surveillance and contractual obligations by the Project Manager (PM) and the company.

  • Project closeout is mostly an administrative process in which the Project Manager (PM) works with CE to ensure completion of applicable documentation such as formal evaluations, real property updates and a letter of acceptance from CE.

  • Successfully completing the standard closeout procedures will result in financial completion of a project with no outstanding issues or claims.

  • Update Preventive Maintenance (PM) Program.

  • As part of the project closeout process, shall update maintenance requirements for added, deleted or modified components, equipment, systems, etc., within twenty (20) business days.

  • Continue to track projects in the WORB until PMs, CAD as-builts, or any other required closeout documentation required is completed.


  • High School Diploma required.


  • 2 years of relevant experience.


  • Must be a US Citizen

  • Must have an active Top Secret/SCI clearance

The Alakaina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 10 paid holidays. The Alakaina Foundation FOCs is proud to be an equal opportunity employer.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need accommodation during the application process, please click here to request accommodation. We E-Verify all employees.

The Alakaina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Keaki Technologies, Laulima Government Solutions, Kūpono Government Services, Kapili Services, Pookela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alakaina Foundation activities under the 501(c)3 principally benefit the youth of Hawaii through charitable efforts which include providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit


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