Position: General Brand Manager
Department: Remote-Store Operations
Reports to: District Manager
Direct Reports: Yes
FLSA Status: Non-Exempt
Location: Opry Mills - Nashville, TN
FOREVER 21, is an American fast fashion retailer headquartered in Los Angeles, California. Originally known as Fashion 21, the first store was founded in Los Angeles on April 16, 1984.
Forever 21 is known for its trendy offerings and low pricing. The company offers fashion for women, men, and children, fashion accessories, shoes, beauty products, and home goods.
Forever 21 continues to be a fashion industry leader with a mission to make the latest trends accessible to all. F21 persists on staying ahead of innovation and providing styles and fit that our customers love.
While reinventing for now and beyond, we're seeking passionate and creative new family members to join us on this adventure! F21 continues to operate E-commerce and 450 locations across the U.S. along with maintaining a strong brand DNA with consumers and within the fashion industry.
In February 2020, Forever 21 came under new ownership made up of Simon Property Group, Brookfield Property Partners, and Authentic Brands Group. Under this new ownership F21 has the financial strength and long-term view that will prepare us for the future, while continuing to set the same high standards as it always has. Join our team and learn the inner sanctum of the global fashion industry, while we build the new Forever 21!
The General Brand Manager (GM) will be the Customer Experience Leader! The GM will provide leadership and direction to the entire store team, exuding excitement and professional presence.
The GM will oversee all aspects of store performance through customer experience, customer satisfaction, sales management, operational and personnel functions, as well as store visual aesthetics and environment. The GM must be the role model for our company, our customer first mentality and our culture.
Knowledge, Skills, and Qualifications:
Must demonstrate a strong customer focus
Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer experience, communication, conflict resolution, business acumen, time management, POS terminals, and general retail software proficiency
Must be able to attract, recruit and retain top talent. Must have the skillset to train and develop staff into top performing leaders and brand ambassadors
Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions
Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice
Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals
Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month
Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred
3 to 5 years of retail management experience