General Application Form

Redfin Seattle , WA 98113

Posted 3 months ago

Be a Part of Something Better

Our mission is to redefine real estate in the customer's favor. From the technology we build to the brokerage services we provide, every Redfinnian plays a part. Whether you're starting your career, perfecting your skills, or changing gears, there's a place for you at Redfin.

Redfin is revolutionizing the $75 billion real estate industry. We are combining our own technology and agents to create a service that's better, faster, and costs less. As a Redfinnian, you'll make a difference in one of life's most important eventsbuying or selling a home. Our hiring standards are high, yet our culture is humble. No matter what role you have, you'll be both challenged and inspired every day. We've got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us!

Be yourself

We promote and maintain a diverse community where people feel supported, valued, and included, regardless of who they are or where they came from.

Make a difference

Buying or selling a home can be the most important event in a person's lifetime. At Redfin you'll work to make that process better for customers, affecting their everyday happiness and financial well-being.

Learn from the best

Redfin attracts the most talented people from all fields. Whether you're an engineer, marketer, real estate agent, or something else, you'll be challenged and inspired every day.

We live our values

Thrive in an environment that fosters diversity, hard work, innovation and fun.

  • Genuine
  • Everyone sweeps the floors.
  • Fire
  • Fire in the belly to change the game.
  • Honorable
  • Do the right thing.
  • Rally
  • Everyone can be a leader.
  • Wow
  • Insist on greatness.

All work and no play? No way!

You'll love letting loose at our many company and team events. We're into summer boat rides, game nights, ultimate frisbee, taking part in Pride parades, and so much more.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

#LI-DNI


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VIEW JOBS 9/13/2019 12:00:00 AM 2019-12-12T00:00 Summary Are you a Technology Change Agent? Do you have a passion for helping your customers achieve big picture objectives? Are you committed to enterprise strategy as a vehicle for department success? Job Summary NOTE: This posting is an extension of our former posting. Current applicants do not need to reapply. King County Metro (KCM) is looking for three innovative, technical application portfolio managers (APMs), to each lead one of the following Transit application portfolios: Customer Information Management (CIM), Asset Management (AM), and Transit Service Design and Delivery (TSDD). This is an industry standard role that is new to Transit and bridges the gap between application lifecycle management, feature backlog and capital project management, application technical steady state operations, King County IT (KCIT), and business owners/customers. Each application portfolio includes between 40 and 100 applications and databases that are integral to Transit's business with a range of internal and external customers: * Customer Information Management (CIM) aka Customer Relationship Management (CRM) or Customer Service Management (CSM) systems capture, research and analyze customer information including behavior, preferences and demographics. * Asset Management (AM) systems enable a systematic approach to the governance and value realization for tangible and intangible assets, over the asset lifecycle. These systems also contribute to Federal Transit Administration and State of Good Repair reporting. * Transit Service Design and Delivery (SDD) systems include the applications that comprehensively manage Metro logistics, including route planning, operational status, driver communication, vehicle tracking, revenue service management, real-time data, etc. These systems deliver accuracy, safety and compliance for operators and passengers. Successful candidates will have a demonstrated expertise in one or more of the three portfolios listed above as well as project or product management experience, including the ability to manage a complex feature backlog while delivering on enterprise strategy that includes application consolidation and modernization. Work Schedule The standard workweek for this position is 40 hours; alternative work hour variations may be possible. This position is exempt from FLSA provisions (eligible for Executive Leave rather than overtime pay). Who May Apply This recruitment is open to the general public and all King County employees. Forms and Materials Required An online employment application completed at www.kingcounty.gov/jobs and a resume are required. A Cover Letter summarizing your interest in and qualifications for these positions is also required, including your preferred position(s) among the three portfolios listed above – Customer Information Management, Asset Management, Transit Service Design & Delivery. See application instructions at the end of this posting for more details. Questions For further inquiries about this position, contact Ralph Cady, Senior Talent Advisor, at 206-477-5998 or ralph.cady@kingcounty.gov. Job Duties * Relationship: Create a trusted advisor relationship with application customers and build portfolio consensus; facilitate conversations and issue resolution between KCIT, service owners and KCM, providing leadership on documented issues and service needs * Application Lifecycle Management: Manage the lifecycle of the assigned application portfolio including planned obsolescence, replacement and consolidation of related systems to improve operational efficiency, new technology submissions to the portfolios, O&M tracking and capital planning and tracking in coordination with Capital division management and business owners * Portfolio strategy: * Develop and manage overall application portfolio strategy and objectives, including short, mid and long-term strategy to deliver on our Metro Connects long range plan, consolidate and reduce reliance on "one-off" developed tools, leverage vendor entity in perpetuity status and scalable service management, reduce duplicative application installs, and identify hard and soft costs of service models * Verify vendor contract lifecycle status and, for all vendor managed services, update or create measurable service level agreements that complement the KCIT service agreement with Transit Controls: Develop, implement and manage controls for your portfolio including application access, lifecycle, and financial controls and active audit management. Operations & Maintenance: Create, communicate and manage O&M window documentation for the assigned portfolio accounting for enterprise and intra-organizational business dependencies and opportunities for consolidation Release: Manage the release process for non-capital project enhancements, updates and releases Expectations: Partner with KCIT and peer application portfolio managers to effectively manage customer expectations through effective and targeted communication Budget: Manage application vendor budgets and invoicing and develop pro rata expense assignment to business owner cost centers; work with business finance officers to track budget against actual Backlog: Develop, communicate and manage the feature backlog for all assigned applications including feature prioritization and allocation to either operational enhancement activities or capital projects PMO: Partner with Capital division project managers and sponsors to ensure projects remain focused on delivering on intended strategies and provide technical (vs business) subject matter expertise for those projects; ensure project charters align with portfolio objectives and related strategies Transit Portfolio: Partner with peer application portfolio managers to build interoperability among portfolio groups and align application lifecycles where possible Key Performance Indicators (KPI): Use KPIs to improve customer satisfaction and operational efficiencies related to resources, costs, lifecycles and unnecessary duplication Experience, Qualifications, Knowledge, Skills Minimum Qualifications A related bachelor's degree (e.g., information systems, engineering, logistics, computer science, transportation planning, finance) or equivalent combination of experience and education, AND either three years of experience in an IT project management position managing multiple multi-year multi-million dollar projects OR three years of experience as a technical application portfolio or product manager managing a complex feature backlog, marketing plans, product development, release, and vendor management, and strategic planning. Also required: * Professional product manager certification such as AIPMM CPM, Pragmatic certifications (Foundations through Build or Launch), project manager certification such as PMP, PRINCE2, Six Sigma Green Belt or Black Belt, ITIL Master, SCPM. (if no certification, state clearly in your application materials how you bring the equivalent rigorous theoretical and practical expert knowledge in application portfolio or product management to this position) * Demonstrated ability to lead without authority, earn trusted advisor status with executives, staff and vendors engaged in development, design, review, installation, testing and implementation of in-house developed systems and off-the-shelf solutions * Demonstrated experience managing feature backlogs in a complex environment including prioritization, negotiation, and matrixed resource management towards the successful completion of enhancements and releases that are distinct from, but complementary to, IT capital projects * Experience leading, organizing and motivating multi-disciplined work teams and working with individuals at all levels within an organization * Demonstrated history of managing and leading change, ensuring feature execution and quality while successfully managing and mitigating risk * Experience working with large organizations, central IT departments, and matrixed workgroups * Demonstrated ability to build and achieve customer buy-in on, and manage, feature prioritization * Experience managing competing priorities and providing stability while facilitating and successfully implementing technology transitions * Excellent oral, written and interpersonal communications skills * Ability to synthesize complex information, prepare clear and concise materials and communicate technical information to non-technical audiences * Experience in the use of large, complex spreadsheets, word processing, presentation, and database software Preferred Qualifications * Experience with contract and SLA negotiation and vendor conflict resolution * Knowledge of procuring, integrating, implementing and managing vendor products and solutions * Experience with Azure DevOps (Team Foundation Server) or other enterprise feature backlog systems * Experience managing executive expectations including conflict management and building trusted relationships with non-technical industry leaders, which result in technical solutions that deliver on documented strategic objectives * Experience building total cost of ownership (TCO) for multiple applications, which may include parsing central IT costs as well as combining duplicate installation costs to deliver a complete picture of the technology cost of doing business Supplemental Information About King County Metro Transit Metro has pioneered or refined dozens of ideas that have been adopted by transit agencies nationwide, and as a result is recognized as an industry leader in transportation. Metro earned APTA's 2018 award for the best large transit provider in North America. We are one of the largest transit systems in the country, providing over 120 million trips a year on transit and boasting a fleet of more than 1500 buses, including diesel hybrids, electric trolleys, and the largest fleet of articulated buses in the country. We operate the largest public VanPool fleet in the nation as well as Sound Transit Regional Express buses, Link light rail, and the Seattle Streetcar. We are a leader in cutting edge green technology and eco-conscious practices, and continuously develop new and innovative ways to improve the overall transit experience for the public. We are also an agency leader in Lean Management, and over the past two years have been transforming the way we work. Metro is striving to build an enduring legacy of diversity and inclusion, equity and social justice, employee engagement, innovation, continuous improvement, safety, and environmental sustainability. King County government and Metro Transit have adopted a pro-equity agenda to advance this legacy. We are actively developing the systems and standards necessary to achieve better outcomes for all of our residents and our employees. Great Location Metro Transit's central offices are located in Seattle's historic Pioneer Square district, in easy walking distance to the pier on Elliott Bay, close to popular urban residential neighborhoods, near regional bus lines, and next door to the Sounder (commuter train) Station and LINK (light rail) International District station. Great Benefits King County provides our employees with a free transportation pass (good on most regional transit agencies) and access to the building gym, with lockers, showers and bike room. We offer a competitive benefits package including fully-paid medical, dental and vision benefits for the whole family and state-registered domestic partner. A competitive sick leave and vacation plan, twelve holidays annually, and participation in the State's Public Employees Retirement Plan (PERS) are provided, as well as the option of participating in the County's deferred compensation plan (a 457 plan). Please see the Benefits tab in this posting for more details. Application Process Applicants should complete the online application at www.kingcounty.gov/jobs, and attach or paste in your resume and cover letter. NOTE: Please answer all questions in the online employment application itself, with each of your jobs listed (listing each position for each employer separately), duties explained, reasons for leaving, salary, etc. Your job history in the employment application should go back at least ten years (if you have ten years of employment). Earlier jobs should be included if they are relevant in some way to this job. Applicants who are unable to apply online or have difficulty doing so, should follow the instructions under Application FAQs at www.kingcounty.gov/jobs. If you need an accommodation in the recruitment process or an alternate format of this announcement, please inquire directly with the Human Resources contact for this job announcement, Ralph Cady, at 206-477-5998 or ralph.cady@kingcounty.gov. Selection process Applications will be screened for clarity, completeness, and qualifications. All materials will be evaluated for spelling, grammar and punctuation usage. The most competitive candidates may be invited to participate in a written exercise and a panel interview. Reference checks will be conducted. For Application FAQs, please visit http://www.kingcounty.gov/jobs/applying.aspx Union Representation This position is represented by PROTEC17, Professional and Technical Employees bargaining unit. Class Code: 7331200 (IT Project Manager II) Metro Transit is an Equal Employment Opportunity employer, and value diverse perspectives, life experiences, and differences. The Metro Transit Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, people of all ages and veterans. We are committed to being equitable and fair in providing equal access to opportunities for all. Public Health Seattle & King County Seattle WA

General Application Form

Redfin