General Accounts Receivable Specialist-University Bursar (Hybrid)

General Accounts Receivable Specialist-University Bursar (Hybrid)

University Bursar

Job Summary

Under the supervision of the coordinator, complete tasks and services within University Bursar, specifically in the Accounts Receivable Operations (ARO). These tasks involve utilizing expertise in Banner Accounts Receivable, creating and maintaining GAR accounts, reconciling miscellaneous accounts, and applying payments. The main responsibilities include optimizing the collection of general accounts receivable and serving as the primary point of contact for initiating activities related to all general accounts receivable within the University of Illinois system. This responsibility spans from onboarding new departments to ensuring receivables are paid throughout their lifecycle.

Duties & Responsibilities

• 1. Manage the creation and updates of GAR accounts.
  
  
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  2. Oversee the GAR Online Payment Center for General Accounts Receivable payments.
  
  
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  3. Research and process payments for general accounts, including manual payments from external sources and applying payments to invoices as per customer specifications.
  
  
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  4. Review, analyze, and reconcile miscellaneous Banner transactions.
  
  
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  5. Act as a liaison between University departments, external customers, and ARO to resolve issues related to general accounts receivable.
  
  
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  6. Initiate and manage collection activities for delinquent general accounts receivable, monitoring collection performance for the entire portfolio.
  
  
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  7. Process monthly GAR refunds.
  
  
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  8. Update training and information guides used to educate ARO, University Bursar Customer Service staff, and University departments on operational policies and procedures.
  
  
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  9. Assist in analyzing and developing operational policies and procedures, including identifying areas for policy development and providing recommendations for administrative review and implementation.
  
  
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  10. Participate in University, campus, and/or University Bursar committees/teams as assigned.
  
  
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  11. Perform other duties as required for a Business Administrative Associate.
  
  

Minimum Qualifications

Bachelor's degree in business administration, management, or a field related to the position. Two (2) years of professional business, financial, and/or managerial work experience. (NOTE: A Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.) Based on position requirements, additional education, training, and/or work experience in an area of specialization inherent to the position may be required.

Preferred Qualifications

Five years of professional-level accounting, managerial, and/or business experience, one year of which was at an

administrative level.

Experience working in a higher education institution, preferably the University of Illinois.

Experience with Ellucian Banner that includes the ability to navigate and understand relevant modules.

Knowledge, Skills and Abilities

• 1. Excellent customer service skills exemplified by a professional demeanor that is respectful, empathetic, and responsive to customer concerns.
  
  
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  2. Ability to effectively interact with people of all ages and diverse backgrounds.
  
  
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  3. Demonstrated ability to work independently and exercise good judgment and discretion in handling a variety of customer service-related issues, including the ability to exhibit self- control and focus on issues in dealing with difficult customers.
  
  
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  4. Ability to work effectively as a team member.
  
  
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  5. Strong organizational skills and multi-tasking capability.
  
  
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  6. Excellent time-management skills and flexibility to re-prioritize work to meet stringent deadlines.
  
  
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  7. Ability to establish and maintain effective working relationships with University/campus officials and staff and with customers.
  
  
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  8. Strong interpersonal skills to present information and respond to others seeking guidance and/or clarification about issues related to unit activities.
  
  
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  9. Excellent verbal communication skills to deliver information clearly and in a manner reflected by a friendly, positive attitude and a cheerful tone of voice.
  
  
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  10. Effective written communication skills to prepare documents that provide complex information in a clear, concise manner.
  
  
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  11. Proficient computer skills in Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet Explorer.
  
  

Appointment Information

This is a 100% full-time Civil Service 5010 - Business/Administrative Associate position, appointed on a 12-month basis. The expected start date is as soon as possible. The minimum salary for this position is $50,000 and the salary is commensurate with experience and qualifications.

Sponsorship for Work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on May 20, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Amanda at abubo2@uillinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1023905

Job Category: Administrative

Apply at: https://jobs.illinois.edu