Geek Squad Home Theater Agent - Trumbull

Best Buy Trumbull , CT

Posted 2 months ago

Geek Squad Home Theater Agent - Trumbull

BrandGeek Squad

The Geek Squad Home Theater Agent, travels via a company owned vehicle (Geekmobile) from the precinct to our client's home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. Geek Squad Home Theater experts, are responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our Geekmobiles in partnership with other Agents.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

  • Performs a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology.

  • Phone and in-person contacts with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices.

  • Provides timely updates to the client and store precincts.

  • Manages inventory and Geekmobile maintenance.

  • Provides feedback and training to store teams and assists in store stock repairs.

  • Supports Geek Squad efforts to protect the world, one device at a time.

Basic Qualifications

  • 1 year of customer service experience

  • 6 months experience in one or more of the following: sales, delivery, installation, repair OR military equivalent

  • Current, valid driver's license

  • Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

  • Ability to consistently lift/carry/maneuver products weighing 75lbs+ individually, or 150lbs+ as a team (support tools such as a harness, dolly, and/or lift may be provided as applicable for the type of work being performed)

  • Must be at least 21 years of age

  • Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualification

  • Previous experince in an in-home experience environment

  • Previous experience actively using and learning about technology products

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Floor Assistant Trumbull Shopng Park

JC Penney

Posted 3 days ago

VIEW JOBS 10/23/2021 12:00:00 AM 2022-01-21T00:00 Sales Floor Assistant - Trumbull Shopng Park Location: Trumbull, CT, United States - Trumbull Shopng Park 5065 Main St Job ID: 1103828 Store Hourly Positions Job Type: Full-Time Pay Range: $12.70 - $17.15 Date Updated: Oct 22, 2021 General Description As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs. Primary Responsibilities: * Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed. * Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities. * SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance. * Omnichannel (SVG 2-3 only) - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed. * General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes. * Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, a Merchandise Assistant will possess the following: Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others. Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes. Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency. About JCPenney: At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Job Title: Sales Floor Assistant - Trumbull Shopng Park Location: Trumbull, CT, United States - Trumbull Shopng Park 5065 Main St Job ID: 1103828 J.C. Penney Company Inc. Plano, Texas JC Penney Trumbull CT

Geek Squad Home Theater Agent - Trumbull

Best Buy