Geek Squad Home Theater Agent / Technician (Naples)

Best Buy Naples , FL 34102

Posted 4 weeks ago

Geek Squad Home Theater Agent / Technician (Naples)

BrandGeek Squad

The Geek Squad Home Theater Agent, travels via a company owned vehicle (Geekmobile) from the precinct to our client's home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. Geek Squad Home Theater experts, are responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our Geekmobiles in partnership with other Agents.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

  • Performs a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology.

  • Phone and in-person contacts with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices.

  • Provides timely updates to the client and store precincts.

  • Manages inventory and Geekmobile maintenance.

  • Provides feedback and training to store teams and assists in store stock repairs.

  • Supports Geek Squad efforts to protect the world, one device at a time.

Basic Qualifications

  • 1 year of customer service experience

  • 6 months experience in one or more of the following: sales, delivery, installation, repair OR military equivalent

  • Current, valid driver's license

  • Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

  • Ability to consistently lift/carry/maneuver products weighing 75lbs+ individually, or 150lbs+ as a team (support tools such as a harness, dolly, and/or lift may be provided as applicable for the type of work being performed)

  • Must be at least 21 years of age

  • Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualification

  • Previous experince in an in-home experience environment

  • Previous experience actively using and learning about technology products

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Asset Protection Detective Naples Part Time

Macy's

Posted 1 week ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 *About:* Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. Our industry-leading Asset Protection team uses the latest technology and analytics tools to reduce shortages and protect Macy's bottom line. Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training. Join a team of colleagues who are committed to excellence and leadership development. * Job Overview:* The Asset Protection Detective's primary responsibility is to prevent the loss of company property while maintaining a safe business environment. Support store's efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Detective detects and apprehends shoplifters and dishonest employees. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.? * Essential Functions:* * Respond to customer and associate incidents to facilitate first aid and minimize company liability * Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company * Investigate criminal violations against the person or property of any customer or associate that is committed on company premises * Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager * Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence * Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events * Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law * Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies * Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned * Works on special assignments, investigations, and surveillance as directed by store leadership * Responds to alarm conditions at assigned store * Qualifications and Competencies:* * High School Diploma or equivalent required * No experience required * Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. * Resourceful and able to adapt quickly to changing priorities * Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays * Physical Requirements:* * Position requires prolonged periods of standing/walking around store or department * May occasionally involve reaching above eye level, stooping, kneeling, or crouching. * Must be able to apprehend shoplifters * Ability to sustain long periods of time enclosed in surveillance areas. * Frequently lift/move up to 30lbs * Candidates in Colorado: Click here to find [Pay Range](https://ebwh.fa.us2.oraclecloud.com/cs/groups/public/documents/document/ytq3/ntqz/~edisp/ucmfa47543768.pdf) information and here to [learn about Benefits](https://ebwh.fa.us2.oraclecloud.com/cs/groups/public/documents/digitalmedia/ytq3/ntqz/~edisp/ucmfa47543292.pdf). * * * * * STORES00 Macy's Naples FL

Geek Squad Home Theater Agent / Technician (Naples)

Best Buy