Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Geek Squad Customer Care Agent

Expired Job

Best Buy Lake Charles , LA 70602

Posted 3 months ago

Geek Squad Customer Care Agent

BrandGeek Squad

What does a Geek Squad Customer Care Agent do?

The Geek Squad Customer Care Agent is responsible for responding, researching, resolving, and performing root cause analysis on Delivery and Installation escalations. The Geek Squad Customer Care Agent is responsible for the resolving of customer escalations via phone, emails, and/or forms related to install and delivery services to include but not limited to; product/property damage, system issues, product availability, reschedules, and status updates. Agents interact daily with retail stores, field support and external customers, Agents must demonstrate effective relationship building skills, polished communication and commitment to improving the customer experience. Agents are expected to deliver resolutions to customers both internal and external in a timely and satisfactory manner.

Job responsibilities include:

  • Researches, resolves and performs root cause analysis for Delivery and Installation Customer escalations relating to issues such as damage, scheduling and other product issues/problems.

  • Develop root cause analysis on every escalation to be able to support process improvement teams and solve issues long term.

  • Partner with relevant business partners to resolve escalations within service level agreement time frames.

  • Responsible for end to end completion of escalation within their queue and daily management of escalation queues.

  • Responsible for coordinating client communication for product and service delays.

  • Single point of contact for customers and/or field partners with escalations within individual queues.

  • Communication through updated case notes in all required systems (Breeze, OMS, FMS) that are clear and concise, updated appropriately.

  • Collects insights and provides feedback to leadership team and business partners to faciliate continuous improvement in operational effectiveness and the customer experience.

  • Responsible for coordinating efforts and communication for customers and field partners to resolve escalations.

  • Employing multiple Best Buy systems (Breeze, OMS, ETK, SOP, STAR/NOVA, FMS) to effectively and efficiently resolve escalations.

What are the Professional Requirements of a Geek Squad Customer Care Agent?

Basic Qualifications

  • 1 year of experience in the Services, Merchant or Retail space

  • Strong written and verbal communication skills

  • Basic level of knowledge in the use of personal computers, laptops, and desktop as well as the ability to navigate Windows, Apple, and Android based operating systems

Preferred Qualifications

  • 2 years of experience in the Services, Merchant or Retail space

Auto Req. ID636337BR

Job LevelIndividual Contributor

Job CategoryServices/Installation/Repair

Employment CategoryPart Time

Location Number001080-Lake Charles-Store

Address715 W PRIEN LAKE RD

CityLake Charles


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Experience Veterinary Customer Care Representative

Gill Bright Animal Hospital

Posted 2 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Gill Bright Animal Hospital is taking applications for an experienced veterinary customer care member that could potentially become a team leader. The position requires a highly energetic and positive person to effectively convey the Gill Bright Animal Hospital vision to both our clients and staff. This person is required to lead by example and uphold all policies and procedures. This person must have great conflict resolution and leadership skills, the flexibility to think outside the box and a clear vision for creating a team focused on exceptional customer service. The right canidate will be crossed trained in all departments at our facility to be able to work where needed. At Gill Bright Animal, we believe that a strong team is the backbone of exceptional client service and patient care. We are always seeking highly professional and skilled applicants to join our team and help us reach new heights. We offer competitive pay and a great benefit package. Required experience: * Must have experience in Veterinary or animal related field: 1 year * Leadership experience a plus * Ability to work 7:00 am to 6:00 pm and some weekends * Must be able to multi-task and work in a high pace atmosphere * Exceptional customer service and team building skills * Kennel attendant experience * Passion for animals Required experience: * Veterinary: 1 year Gill Bright Animal Hospital Lake Charles LA

Geek Squad Customer Care Agent

Expired Job

Best Buy