Geek Squad Consultation Agent

Best Buy Monroe , NY 10949

Posted 7 days ago

Geek Squad Consultation Agent

BrandGeek Squad

Geek Squad Consultation Agent

As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members as needed. Agents display a genuine passion for and strive to resolve consumer electronic challenges.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

  • Providing positive, timely engagements with customers during the check-in and check-out process.

  • Understanding customer's technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.

  • Monitoring queues and providing accurate status updates to customers.

  • Clearly communicate and partner with team members.

Basic Qualifications

  • Experience using and learning about customer electronics

  • Ability to work successfully as part of a team

  • Ability to prioritize and multi-task in a fast-paced environment

  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Aircraft Service Agent

Signature Flight Support Corporation

Posted 4 days ago

VIEW JOBS 5/10/2021 12:00:00 AM 2021-08-08T00:00 We Service Private Jets! This position is located at the Syracuse Hancock Airport Signature location. Training Provided! SUMMARY Performs a variety of duties related to providing requested services to general aviation aircraft, crews and passengers. JOB DESCRIPTION * Understanding and complying with operational, safety, and customer service requirements * Greet, park, tow, move and marshal aircraft arriving or departing ramp area. * Provide lavatory and water service as requested. * Fuel/de-ice aircraft as requested. * Provide shuttle service for passengers/crew as required. * Assist passengers and/or crew with baggage/cargo as needed. * Assist with wing-walking duties as required. * Assisting Customer Service Representatives as needed * Other operational duties as requested ESSENTIAL JOB FUNCTIONS The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to: * Safely and accurately conducting flight line operations in accordance with established policies and procedures * Reporting to work as scheduled * Maintaining a safe and secure ramp * Preventive maintenance * Provide lavatory and water service as requested. * Requires frequent walking * Requires stretching, bending, and climbing * Excellent vision and coordination to move or direct aircraft * Requires medium to heavy lifting up to 75 pounds Position Requirements To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. * High school diploma or general education degree (GED); * Three (3) to six (6) months related experience and/or training; or equivalent combination of education and experience and/or training. * Minimum of 18 years old * Must possess a valid state driver's license. * Must successfully complete the Company's training programs. * Strong communication skills required, both verbal and written * Knowledge of simple arithmetic An Equal Opportunity Employer including Disability/Vets Primary Location : United States-New York-Syracuse-Syracuse Hancock International Airport - SYR Job Category : Fueling Schedule : Full-time Employee Status : Regular Signature Flight Support Corporation West Monroe NY

Geek Squad Consultation Agent

Best Buy