GCS Managed Account Coordinator

Konica Minolta Phoenix , AZ 85002

Posted 7 months ago

Job Req ID: 3309

Job Title: GCS Managed Account Coordinator

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting opportunity for a GCS Managed Account Support Coordinator!

  • Perform tasks related to the review, assessment, and development of business processes and procedures

  • Work with management to maintain reporting and key business metrics

  • Develop customer reports and dashboards

  • Support Business requests for ad-hoc data query and reporting requirements

Essential Job Functions

  • Follows prescribed processes and procedures including systems and tool utilization

  • Participates as key team member for projects.

  • Participates in project reviews

  • Assists in the documentation of business process flows; maintains metrics in support of those processes

  • Reviews metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems

  • Collects and organizes data required for project deliverables

  • Supports development and testing by providing clear requirements

  • Validates functionality, quality and completion of project deliverables

  • Assists in the development of recommendations for new methods/procedures for management review

  • Assists in the implementation of management approved solutions

  • Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience

  • Completes over projects and tasks as assigned by management

Competencies (Knowledge, Skills and Abilities)

  • Proficient verbal and written communication skills

  • Ability to analyze processes and procedures looking for opportunities and gaps

  • Knowledge of systems and applications used to support a call center environment preferred

  • Good customer service and interpersonal skills

  • Demonstrates a high aptitude for learning new concepts and skills

  • Excellent time management skills

  • Basic troubleshooting skills

  • Ability to problem solve with minimal assistance

  • Computer skills- Microsoft Office, Word, Excel, PowerPoint

  • Detail-oriented and ability to work in a fast-paced environment

  • Physical Requirements:

  • This position requires sitting at a desk with a computer monitor for several hours at one time

  • The vision requirement include: close vision, peripheral vision, depth perception, and ability to adjust focus

Experience, Educational Reqts and Certifications

  • High school or equivalent, BS or BA preferred

  • Minimum 2-3 years business development, data analysis or other related experiences

Konica Minolta Offers:

  • Outstanding benefits package (including medical, dental, vision, life insurance)

  • 401(k) plan with matching company contribution

  • Generous holiday and paid time off schedules

  • Tuition Assistance Program

  • Employee Referral Bonus Program

  • Ongoing professional development training

  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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GCS Managed Account Coordinator

Konica Minolta