GCR Market Manager

Bridgestone Firestone Auburn , WA 98092

Posted 3 months ago

Overview

BUILDS A BOSS-CENTRIC CULTURE

  • Understands GCR's business strategy and successfully communicates how this translates into a boss-centric culture for his/her team's day to day work in the store

  • Gathers first-hand insights on how bosses experience the stores and how the store teammates service the bosses

  • Builds relationships based on mutual respect with store teammates; seeks formal and informal feedback on how the boss-centric culture can be enhanced, including what barriers might stand in the way. Encourages teammates to focus on continuous improvement and problem resolution

  • Partners with GCR and store stakeholders to proactively monitor and discuss market trends, boss success metrics and business issues

  • Acts in the best interest of bosses and the business to create sustainable, valuable boss relationships for the future

  • Builds an expectation where store managers and teammates are empowered to take initiative to meet bosses' diverse needs

  • Coaches teams to manage boss expectations and diffuse high-tension situations by maintaining a proactive, win-win approach; effectively works through situations that become escalated

  • Creates processes and systems to support boss profile management within and across stores to drive increased awareness of boss interactions and service

  • Creates an environment that is boss-centric by modeling expected behaviors, including listening to bosses, effectively reading the boss' needs and responding appropriately; Demonstrates an approach that goes beyond an "inventory check" to focus on the boss' situation and needs

  • Creates consistency (across time and across teammates) in high-quality store teammates so that bosses that have multiple visits to the same location can interact with and build relationships with the same store teammates

  • Examines pain points for both teammates and bosses to identify opportunities for enhancements that can be shared with Market Managers

  • Implements short and long-term solutions to prevent recurring boss satisfaction issues; monitors effect and provides insights to Market Managers

Position Summary

Leads the overall operations, sales, and compliance of stores within assigned centralized market through management of store managers. Must lead a centralized Market Hub and Spoke operation to create a safe, growth minded, customer centric culture within assigned market that is part of an overall Region.

Responsibilities

Key Accountabilities

  • Partners with Region Manager to foster a company-wide culture of safety to raise awareness and ultimately reduce teammate risk, claims and cost. Promotes safety awareness at the store level.

  • Promotes a customer-centric vision and communicates promise to deliver best in class experience

  • Manages P&L and allocation of Market budget; Responsible for sales and profit results, margin and expense control for the market

  • Champions company initiatives to drive achievement of strategic objectives throughout the market

  • Ensures execution on all teammate initiatives in assigned market, including training, compensation, performance management, employee engagement, etc.

  • Trains and selects Store Managers; ensures appropriate alignment of leadership positions within market to achieve objectives

  • Reviews analytics and reports to draw conclusions and identify root cause for issues; develops actionable plans based on data driven reviews

  • Maintains knowledge of industry trends; adjusts approach accordingly

  • Maintains active presence in stores in assigned market to ensure stores are executing on objectives and action plans

  • Ensures stores in assigned market comply with all GCR standard operating procedures, as measured in dashboard/scorecards; prepares consistent, simplified and standardized store action plans to drive accountability within assigned stores and market

  • Manages payroll, productivity and staffing to ensure ability to meet demand; selects Store Managers and may also participate in selection of in-store teammates. Modifies assignment of store managers within market to drive achievement of results

  • Drives improvements in productivity and customer experience within assigned stores

  • Resolves any compliance related issues for stores in assigned market as well as the escalation of conflicts/problems not resolved by Store Manager

  • Leads and develops store managers, including identification and development of bench strength for future store management opportunities; fosters a sense of engagement to drive stability within the Store Manager workforce

  • Complies with financial reporting requirements related to the development and maintenance of store budgets, accounts receivable, inventory reporting, and cash management

  • Oversees local community efforts to drive sales through unit growth, service growth, and overall market share increases.

Qualifications

Technical Knowledge Requirements

  • Must learn Store Manager Role, how to lead the operation of a GCR location

  • Important to understand GCR's Retreading Plant operation, fully understand retread process and KPIs

  • Need to fully understand sales strategy and expectations

  • Requires ability to read and analyze P/L statements as well as prepare and manage budgets

  • Ability to review and understand analytics and identify root cause

  • Knowledge of Store POS systems

  • Proficient in Microsoft Office Tools

Education and Experience

  • Bachelor's degree in Business or Automotive field OR equivalent experience preferred

  • Minimum of 5 years' experience required; commercial automotive experience preferred

  • 3+ years of supervisory management experience preferred

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