Primary Location: United States,Texas,Irving
Education: High School Diploma/GED
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18063776
GCC Level 1 Change Senior Tech
Do you enjoy working with the latest networking technologies?
Are you willing to partner with multiple teams across diverse functions optimize services?
Are you passionate about technology and have the skills necessary to support one of the largest enterprise networks in the world?
Do you have a working knowledge of internetworking and telecommunications?
Then we may have the career for you!
At the Citi Technology Infrastructure (CTI) Global Command we operate multiple services and technologies and are currently seeking a talented technician to join our team of Change Analysts. The GCC Level 1 Change Analyst is a key part of the CTI Command Center Change Team. As a change analyst, you will be performing change implementation alongside a team of like-minded individuals. This is all done from our state of the art regional Command Center in partnership with the teams for other services and in collaboration with our other Operations centers. This role will have a report into the regional platform lead to foster collaboration and consistency.
FUNCTIONAL ROLE & RESPONSIBILITIES:
In this role you will be responsible for implementing network changes across CITI's global infrastructure with consistency, accuracy, and diligence as a member of a team.
As a team, we will work together to accomplish the team mission of being the best for our clients. Your part in this will be both execution and leveraging your communication skills to inform your managers about any potential problems that may arise during a change activity.
As a leader within the team, you will be responsible for providing guidance and direction to the team when necessary as well as to provide timely, accurate, and meaningful updates to management.
You will have the opportunity to learn about emerging network technologies spanning switching, load balancing, DNS, pre-share keys, and more.
Effective prioritization skills and high energy.
Likes to work in a dynamic technology operations environment.
Ability to work under stress with conflicting priorities and a fluctuating and potentially voluminous operational workload.
High sense of urgency and commitment to exceeding customer expectations.
Strong personal work ethic that inspires excellence and enthusiasm.
Resilient and highly responsive in overcoming adversity.
Ability to work through a multitude of challenges/obstacles to achieve the desired end result.
Ability and willingness to operate within tightly controlled operational procedures.
Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all partners
Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base.
Strong analytical, organizational, written and social skills.
Strong intrapersonal skills including communication and issue resolution
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi'sMission and Value Propositionexplains what we do and Citi Leadership Standardsexplain how we do it. Ourmissionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
EXPERIENCE & EDUCATIONAL PREFERENCES: