Seeking a Gaming Shift Supervisor whose focus is primarily Slots, to oversee both Slots and Table Games and assume the responsibilities of the Assistant Gaming Operations Shift Manager in his/her absence.
Essential Duties and Responsibilities (Include, but are not limited to):Monitors appearance of all facilities and service areas and follows up to ensure cleanliness standards are at the highest level.Directly responsible for supervising and training Slots and Table Games team members, providing each with the tools and appropriate direction to perform his/her responsibilities.Monitors compliance with all established company, departmental and regulatory agency rules and regulations, providing training feedback and disciplinary action regarding these rules and regulations.Provide each employee with clear directives needed to meet departmental standards and achieve departmental goals.Maintain security of all games, money and employees.Strives to build and maintain rapport with slot and table game players and handle guest disputes.Responsible for payroll administration
Recommend corrective coaching for team members
Evaluate team members performance and conduct performance assessment
Maintain banks and table limits for each game.Monitor and verify the counting and distribution of currency and chips.Monitor games operations to ensure that house rules are followed and that employees provide prompt and courteous service.Ensures a maximum level of guest service and satisfaction throughout the table games and slot departments is achieved and maintained.Assists the Assistant Operations Shift Manager with approving all opening and closing of games, holding overtimes and calling in additional help as needed due to volume of business.Ensures all inventory supplies are maintained.Monitors the security of distributing cards, dice, etc.
to ensure procedure is in accordance with gaming regulations.Assumes all responsibilities of the gaming floor in the absence of the Assistant Operations Shift Manager.Must work flexible schedules, including nights, weekends and holidays.Perform other duties as assigned
Riverwalk Casino Hotel