Gaming Audit Clerk - Part Time - Detroit

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show stopping experiences. You will operate with a large focus on culture by living through our core values.

THE JOB:

As a Gaming Audit Clerk, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE: $18.00

THE DAY-TO DAY:

• Performs the scan process to ensure the successful day-to-day operation of each Gaming Compliance, Audit and Accounting process for all gaming operations.

• Sorts and prepares documents for scanning by removing staples, paperclips and rubber bands and unfolding, straightening and combining forms as needed.

• Indexes each employee record document in the Perceptive scanning system, which includes, but is not limited to: verify that images are correct, legible and accounted for.

• Responsible for organization and filing of documents to be scanned.

• Promote, develop and maintain effective communication, interaction, and excellent relationship with internal customers, including ensuring their requirements are identified and consistently met.

• Perform retained tasks as defined by Management, including but not limited to, Meter Reading, maintenance of keys, Iron Mountain and other duties as assigned to ensure effective reporting, operations and compliance with MGCB.

• To promote an effective relationship between the department, the business unit, other corporate departments and to ensure effective operational processes.

• Promotes and maintains a professional, friendly, prompt, accurate, and courteous atmosphere while providing the highest level of service to all guests by exhibiting S.H.O.W. Service Basic Standards, including smiling, greeting, and making eye contact, while staying alert to their needs. Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area.

• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

THE IDEAL CANDIDATE:

• Proficient knowledge of Microsoft Office to include Outlook, Word, and Excel. Proficiency testing may be required.

• Strong keyboarding and typing skills. Proficiency testing may be required.

• Excellent guest service and hospitality skills.

• Strong analytical and listening skills.

• Have initiative, strive for continuous improvement.

• Strong team player that has a direct approach and is solution oriented.

• Professional appearance and demeanor.

• Available to work weekends and holidays.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free Parking

• Child Care Assistance

• 401K

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community