Gallery Client Services Associate

RH (Restoration Hardware) Houston , TX 77020

Posted 2 months ago

The Client Services Associate will support the Gallery Team by providing exceptional customer service to both our internal and external clients. Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients walking into the Gallery, and calling on the phone. They will work in collaboration and partnership with all associates and Leaders to ensure the client's needs are not only met but also exceeded. They are innovators with an entrepreneurial spirit and a passion for building and maintaining relationships. Our Client Services Associate will have a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. They are innovators with an entrepreneurial spirit and a passion for curating beautiful spaces.

RESPONSIBILITIES

  • Live Our Values: People, Service, Quality and Innovation

  • Greet and welcome our RH Clients and help assist with any questions or concerns

  • Assist in "Engage & Discover" of the Client Experience and grouping clients with the right associates

  • Assist and communicate with clients in the Gallery, over the phone and through email

  • Provide an elevated level of client services support to Gallery Partners to resolve client concerns

  • Assist in running the client list in the Gallery

  • Well versed on RH product and offerings

  • Detailed level of product knowledge

  • Create a luxury service experience in every interaction

  • Track client contact information and offer mentoring on a concierge level to further elevate and increase productivity

  • Exhibit broad understanding of the organization

REQUIREMENTS

  • Customer Service Experience preferred

  • Experience within a design firm or high-end furniture and luxury retail preferred

  • Ability to recognize and respond to multiple priorities

  • Strong organizational and time management skills

  • Strong verbal and written communication skills

  • Commitment to quality, detail focused on all levels

  • Delivery of first-class service to our associates and our clients

  • Ability to solve complex issues

  • People and relationship driven

  • Creates a positive and healthy work environment in which people want to do their best

  • Commitment to quality, detail focused on all levels

  • Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications

PHYSICAL REQUIREMENTS

  • Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques

  • Ability to maneuver effectively around gallery floor, stock room and office

  • Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing

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Gallery Client Services Associate

RH (Restoration Hardware)