Summary: The FBDC is responsible in assisting the customer with furniture questions, specification and follow up of furniture projects, bid pricing and tracking, accurate data entry of furniture orders, invoicing of orders, delivery and acknowledgement information, furniture return authorizations and credits, and maintaining accurate files. The FBDC will provide support to the Regional Furniture Sales Manager, and S.P. Richards field Account Managers to better serve the customer's needs regarding furniture.
Standard Pay Rate: Hourly
Standard Work Hours: 9:00 am - 6:00 pm
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Heavy phone use to answer customer inquiries and to accept and process furniture orders via computer, from our customers with a high degree of accuracy, efficiency and courtesy.
Outbound calls to assigned customer list supporting and solicitation of orders. To build and develop relationships with assigned customer base, and inform said dealers of all S.P. Richards furniture services to help grow overall furniture sales within this group of dealers.
Requires a significant amount of computer data entry and navigation
The ability to establish and maintain good relations with furniture customers by providing courteous, efficient and professional service is a must.
Occasional sorting and filing of company documents
Research product shortages of customer orders from the previous day's shipments; submit documentation to management for furniture.
Inquire, research and provide customer feedback on the status of customer orders, invoices and return authorizations for furniture.
Create return authorizations for items returned or shorted for furniture
Create and expedite "rush" orders (will calls) in a timely manner for furniture
Establishes and maintains productive working relationships at all levels within assigned dealer and prospect organizations.
Consultatively advises assigned customers regarding S. P. Richard's products and services in order to positively impact customers' furniture business performance.
Implements S.P. Richards programs within the assigned furniture customer base.
Provides furniture customers training and education.
Ensures assigned customers are receiving effective service by (a) serving as a liaison between customer, S.P. Richards Customer Service Representatives, and branch operations; and (b) proactively addressing potential service issues likely to compromise Customer satisfaction with S.P. Richards.
Completes required reports on territory activities for furniture.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED).
One to three years related experience and/or training in Customer Service and/or Inside Sales; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Order processing systems.
Working knowledge of MS Office Word, Excel, PowerPoint etc.
Working knowledge of 20/20 Giza Worksheet.
Working knowledge of Acsellerate or other CRM programs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to stand; walk and reach with hands and arms.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Genuine Parts Company