Funeral Services Assistant

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Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

JOB RESPONSIBILITIES

• Assists with the preparation for services including: delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families, and ensuring proper care and storage of these items

• Prepares documents related to services, cremations, maintenance as directed

• Assists with preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations

• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, postage meter and stereo/video system

• Run errands such as floral delivery, picking up of supplies, documents

• Serves as an usher and may park cars or perform some transportation requirements

• Drives Funeral Home vehicles for services and picking up families

• Ensures refreshments are available (where allowed by law)

• Greets and receives client families and other persons entering the office for information and assistance

• Accommodates the needs of the family during a service and or visitation

• May wash and clean funeral home vehicles and other client vehicles as required

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent

• Completion of a diploma training program at a college or technical school specializing in funeral service or equivalent experience preferred

Experience

• Completion of a diploma training program at a college or technical school specializing in funeral service or equivalent funeral industry experience preferred

Certification/Licenses

• Current state/province issued driver's license with an acceptable driving record

Knowledge, Skills and Abilities

• Ability to lift up to 75 lbs.

• Knowledge of computers and some software would be an asset

• High level of compassion and integrity

• Good communication skills

Postal Code: 22903

Category (Portal Searching): Operations

Job Location: US-VA - Charlottesville