Service Corporation International Laguna Woods , CA 92637
Posted 2 months ago
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Funeral Arranger is responsible to facilitate the cremation arrangement process. Funeral Arranger involves receiving Clients Families and establishing their needs. Arranging and ensuring all the Clients requirements are met.
JOB RESPONSIBILITIES
Assist the Services Manager with answering phone calls, emails, and other clerical tasks.
Support Funeral Director and Location Manager in retaining heritage and grow market share through active involvement with community.
Interfacing with families and assisting in providing support.
Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and applicable rules.
Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin.
Answering phones, preparing reports as necessary and participating in staff meetings.
Run errands related to cremation arrangements (post office, health department)
Ability to use technology while meeting with families.
Identifies and resolves problems in a timely manner.
Skillfully gathers, analyzes and trends data.
Interact and connect with families in order to provide support
Produce and maintain service contract files
Other responsibilities as assigned.
MINIMUM Requirements
Education
Certification/License
Experience
Knowledge, Skills and Abilities
Strong Computer Skills
Excellent Administrative Skills.
Excellent Customer Service Skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to operate office equipment such as photocopiers, printers, fax machines, etc.
Conveys information clearly and concisely in written and spoken communication
Resolves problems and provides solutions to customers in a timely manner
Time management and organizational skills
Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling
Traveling to local business
Business Professional Dress is required when in contact with families.
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Move, push and pull up to 25 lbs.
Work Hours
Pay-$23-$26
Postal Code: 92637
Category (Portal Searching): Operations
Job Location: US-CA - Laguna Woods
Service Corporation International