Implements operational policies to ensure accurate and efficient operations. Plans and schedules the daily work flow and coordinates with other areas as required to ensure compliance with service standards and regulatory deadlines. Establishes and maintains appropriate files and records ensuring adherence to record retention schedules. Resolves exceptions and problems of an unusual nature, referring more complex problems to manager as necessary. Develops and prepares reports, records and performance monitoring mechanisms informing management of operational activities. Provides training and develops staff through cross training. Implements and executes employee relations policies, training programs and various other human resources programs and policies. Expected to process accounts when necessary.
This position is located in Jacksonville, Florida (near the intersection of Florida 115 (Southside Boulevard) and Florida 202 (J Turner Butler Boulevard).
High school diploma or equivalent
One or more years of operations experience in the financial services industry
Working knowledge of operation functions, systems, policies and procedures for the assigned area
Basic knowledge of computer applications and/or the equipment used in the assigned area
Excellent organizational and problem-solving skills
Well-developed customer relations skills
Strong interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Basic knowledge of banking operations and human resources
One or more years of supervisory experience preferred
Ability to adapt quickly and effectively to a changing business or industry environment