The Office of the Insurance Commissioner's (OIC) Consumer Protection Division is seeking a motivated and qualified insurance expert to fill a Functional Program Analyst 4 position in the Consumer Advocacy Program, located in our Tumwater office.
The Functional Program Analyst 4 is the technical expert on life, health and disability insurance issues, and includes class action settlement issues, cybersecurity, security breaches, federal health care reform and American Indian health care legal issues for the Consumer Advocacy Program. In this position, you will provide critical support to the program manager by researching complex legal and technical issues involving a wide range of life, annuity, and health insurance issues. If your passion is insurance and helping consumers, this may be your next career opportunity! Please apply and become part of our dynamic team.
This recruitment may be used to establish a qualified pool of candidates for Consumer Advocacy Program vacancies in the next six months.
AGENCY PROFILE AND VALUES
The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. The agency's mission is to provide consumer protection and regulation of the state's insurance industry. With a workforce of approximately 240 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund.
The OIC values its employees and diversity in the workplace. We challenge our employees to continuously improve the way we do business, and to meet and exceed the needs of our customers. To learn more about this agency, we invite you to visit our website at http://www.insurance.wa.gov/.
BENEFITS OF WORKING FOR OIC
As an eligible state employee, Washington State offers:
An outstanding benefits package and retirement plans.
Training and development opportunities, including tuition reimbursement.
Program for Public Service Loan Forgiveness (if applicable)
Free parking at our main office in Tumwater.
A stable funding source that does not rely on the state's general fund.
The fulfillment of public service.
Excellent work-life balance.
Commitment to diversity in the workplace and support one another with respect and trust.
Provides expert-level comments and guidance on a range of documents sent to the Consumer Advocacy Program.
Reviews data requests made by other Consumer Advocacy Program staff to ensure accuracy.
Drafts bill analyses, comments on proposed legislation and public policy affecting insurance regulation and stakeholders (companies, consumers, providers, producers and the public in general) for review by the program manager.
Provides narratives to justify expenditures as a result of implementing laws and rules, and budgetary needs identified in the program, which are reviewed by the program manager.
Researches legal and insurance-related issues as assigned by the Consumer Advocacy Program Manager.
Participates and/or represents the OIC at stakeholder meetings as assigned by the program manager.
Handles high priority cases and those that require expert-level attention from legislative staff, reporters and agency leadership.
Serves as a technical analyst and subject matter expert on both federal and state laws, including federal health care reform and American Indian health coverage issues.
Conducts outreach and education events with technical, legislative and professional audiences.
Intermediate-level skills and experience in Microsoft Outlook, Word, PowerPoint and Excel.
Three years of work experience producing work products that demonstrate a scrupulous attention to detail and superior writing skills.
Two years of full time experience answering customer questions in a call center environment.
Demonstrated experience providing engaging and clearly articulated presentations to professional, legislative, technical and/or legal audiences.
Preferred/Desired Qualifications of this position include:
Experience interpreting, applying and explaining state and federal life, health and disability insurance law, regulations and/or insurance contracts to customers and technical audiences.
Two years of experience leading and/or supervising, mentoring and developing subordinates.
Two years of experience selling insurance to consumers in Washington State.
Job Specific competencies include:
Organizational and political awareness: Uses knowledge of the organizational and political climate to solve problems and accomplish goals.
Self-management: Follows rules and procedures. Seeks and assumes additional responsibilities as appropriate.
Work processes and results: Provides services that consistently meet or exceed the needs and expectations of consumers. Adheres to meeting productivity standards, deadlines and work schedules.
Teamwork: Cooperates with others and offers assistance as needed. Appropriately shares information internally and externally.
Innovation and change: Demonstrates receptivity to new ideas and easily adapts to new situations.
Communication: Effectively delivers presentations to diverse audiences and stakeholders. Explains complex or technical information regarding rules, regulations, policies, procedures, programs and/or services in a way that is easy to understand for a general audience. Exhibits excellent oral and written communication skills.
Customer service: Seeks to understand and be responsive to consumers communication needs whether in-person, on the phone or in writing. Handles consumer inquiries and complaints promptly and courteously by using language that is accessible and easy to understand.
Agency core competencies include:
Respect, recognition and inclusiveness: Engages in constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect; helps create a work environment that embraces and appreciates diversity; and, recognizes contributions of others within the organization (to include subordinates and peers) --- all of which will enhance the attainment of organizational goals.
Accountability: Demonstrates understanding of the link between job responsibilities and organizational goals. Accepts personal responsibility and accountability for the quality and timeliness of own work, and adhering to agency processes/policies. Manages his or her own performance to meet expectations and achieve expected results.
Communication and Collaboration: Actively listens and engages in open, respectful, and cooperative manner. Conveys messages that are effective in communicating information and ideas with others.
Customer Focus: Builds and maintains internal and external customer satisfaction with services offered by the organization, both regulatory and consumer based. Demonstrates sensitivity to public's perceptions and attitudes.
Professionalism and Integrity: Through consistent honesty, forthrightness, and professionalism in all interactions, earns the trust, respect and confidence of co-workers and customers.
How to Apply: Applications for this recruitment will be accepted electronically. Please select the large green "apply" button at the top of this announcement. If you have not done so previously, you will need to set up an account profile.
To be considered for this position you will need to answer the supplemental questions, and attach a letter of interest, rsum and three professional references. Your letter of interest should describe how your experience, training and education make you a viable and competitive candidate for this position.
In accordance with RCW 48.02.090(5), Office of Insurance Commissioner employees are prohibited from having any interest, directly or indirectly, in an insurance company other than as a policy holder. This prohibition includes the receipt of renewal commissions.
Note: This position is represented by the Washington Federation of State Employees (WFSE).
Contact us: For inquiries about this position, please contact Phyllis Gratis at 360.725.7012.
Employment, Education and Criminal History Verification
Degree/Credential Verification: If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage; therefore, candidates are encouraged to pre-plan for this. Acceptable accredited college or university degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
Background Check: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Veterans: If claiming veteran status, please send your DD 214 to firstname.lastname@example.org with FPA4 in the subject line. Please do not attach the DD 214 to your application materials.
The Office of Insurance Commissioner is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.
Persons requiring accommodation in the application process or need this job announcement in an alternative format may contact the recruiter listed above. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1.
State Of Washington