Functional Business Analyst

The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective.

MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders. MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer.

MOCS team members operate in a collaborative, service-oriented environment, where flexibility and ability to achieve results are valued. Staff must conduct all duties relevant to their position in their assigned division and demonstrate an advanced level of expertise. This position requires a focus on aligning daily operations to the agency's strategic priorities, engage stakeholders in planning and ensure performance using well-defined success metrics and project management strategies. All staff are expected to deliver timely and quality work products and services, participate in ongoing improvement activities, proactively deepen their knowledge of procurement and government operations, and will use modern technology software and hardware to complete daily duties. This position must collaborate with other team members to implement projects, help to maintain and/or analyze operational data, and interact with external stakeholders.

The Functional Business Analyst will report to the Assistant Director for Design and Quality Assurance unit, Digital Platform Solutions. The Functional Business Analyst will focus on ensuring that business processes and supporting systems continue to meet business project stakeholder needs. The Functional Business Analyst is a key liaison between the technical IT staff and the line-of-business staff. Hence, this position requires an experienced, detailed-oriented, hands-on analyst who will help develop key process models, compose documentation and flowcharts, use data-driven decision making, apply design thinking, and develop test cases, working with subject matter experts and analysts from a variety of backgrounds. The Functional Business Analyst will excel in their duties but design with the end user in mind by working.

Responsibilities will include:

Business analysis and design

• Document and effectively communicate design ideas to business owners, stakeholders, and vendor teams using flow-charts, prototypes, wireframes, storyboards and presentations as needed and gain alignment across project teams;

• Elicit, document and validate requirements from the City's key stakeholders, and translate those requirements into solution designs;

• Create user stories and conceptualize future states for user experience, new or enhanced services, and business cases;

• Apply and promote user-centered design thinking throughout the business analysis/design process;

• Apply best practices for system implementation and business analysis in a fast-paced, cloud-based procurement platform implementation;

• Design and develop process and business workflows and assimilate to system-based workflows;

• Participate in discovery sessions to observe, document, and validate business processes and capture key insights using a variety of research methods;

• Analyze integration points between functional business flows and the City's procurement and financial systems, and serve as a liaison between functional and technical integration teams both within MOCS and externally;

• Collaborate alongside business and technical analysts, project managers, consultants, and system integrator teams to collectively design, develop, and test solutions;

• Compile and develop project documentation, deliverables, and templates, including training materials, and standard forms; performing needs analysis; drafting new materials where needed; testing new materials/forms for usability; and publishing and maintaining tools/templates;

• Use insights from data and analytics to validate solutions and to propose business process improvements and/or changes;

• Analyze and document changes in workflow and business rules driven by executive, legislative, and regulatory changes;

• Work on special projects and initiatives as required.

Quality Assurance and Testing

• Coordinate and manage release management, production support and system/integration testing activities when required.

• Assist the team in User Acceptance Testing (UAT) planning and management;

• Review business and technical design documentation to identify gaps in analysis and critical areas for testing;

• Review vendor test scripts for thoroughness and accuracy;

• Identify viable test strategies to support testing product functionality;

• Develop test cases using system and business requirements design documents;

• Execute a variety of system, integration, regression, end to end and functional test cases;

• Identify, document, and submit software defects/tickets;

• Work with the maintenance and development teams on retesting software defects/issues.

• Triage and perform root cause analysis on a variety of production and application issues;

• Ongoing professional development to strengthen skills and increase knowledge in relevant areas of procurement, technology, government operations, public policy and people and change management.

• Understand issues affecting relevant stakeholder groups, including but not limited to covered city agencies, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc.

• Special projects, as assigned.

• Excellent writing, technical and interpersonal skills

• Ability to interact with all levels of management and public

• Attention to detail

• Strong experience with MS Office (Excel, Visio, Word, etc.)

• At least 3-5 years of experience as a business analyst, QA/testing analyst or an analyst in a similar capacity

• Intermediate SQL skills (select, insert, update, joins, data types, subqueries/nested queries, etc.)

• Experience using SQL Developer, SQL Plus and FTP clients

• Familiarity with HTML/CSS/XML, web services and SoapUI, especially from a testing perspective

• System, Integration, Regression & End to End testing experience

• Familiarity with SharePoint, HP Quality Center, Remedy and LDAP is a plus

• Exposure to Ivalua software, or an Ivalua software certification

• Previous experience with CGI Advantage, FMS/3, PIP

• Certifications in BABOK, PMP, CSQA, Lean Six Sigma

• Experience in projects related to sourcing/procurement

• Meet deadlines and work independently while paying close attention to details;

• Establish relationships quickly and maximize positive team dynamics;

• Succinctly and effectively communicate verbally and in writing;

• Distill complex material, present information and make actionable recommendations;

• Accurately and consistently document data on stakeholder experience and escalate critical issues;

• Analyze data and summarize research to support ongoing improvement in operations and service;

• Educate stakeholders about various procurement and government operations topics and tools; and

• Engage and support stakeholders through all phases of procurement and change.

• Meet deadlines and work independently while paying close attention to details;

• Establish relationships quickly and maximize positive team dynamics;

• Succinctly and effectively communicate verbally and in writing;

• Distill complex material, present information and make actionable recommendations;

• Accurately and consistently document data on stakeholder experience and escalate critical issues;

• Analyze data and summarize research to support ongoing improvement in operations and service;

• Educate stakeholders about various procurement and government operations topics and tools; and

• Engage and support stakeholders through all phases of procurement and change.

Mayor's Office of Contract Services is an equal opportunity employer. Mayor's Office of Contract Services recognizes the unique skills and strengths gained through military service. Veterans and service members of the U.S. Armed Forces are strongly encouraged to apply. Special accommodations provided to applicants with disabilities. Please contact MOCS Disability Service Facilitator at disabilityaffairs@mocs.nyc.gov or 212 298 0734 only to request an accommodation. No other phone calls or personal inquiries permitted.

To best serve the City we represent, MOCS seeks individuals from a variety of backgrounds who can bring different perspectives to contribute to the work of the office. MOCS also seeks candidates who want to contribute to a work environment that values teamwork, inclusion and respect.

Work Location:

255 Greenwich Street, 9th Floor New York, NY 10007

Minimum Qualifications

1.Do you have a baccalaureate degree from an accredited college or university?

2.Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?

3.Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?

4.Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?

Preferred Skills

• Excellent writing, technical and interpersonal skills

• Ability to interact with all levels of management and public

• Attention to detail

• Strong experience with MS Office (Excel, Visio, Word, etc.)

• At least 3-5 years of experience as a business analyst, QA/testing analyst or an analyst in a similar capacity

• Intermediate SQL skills (select, insert, update, joins, data types, subqueries/nested queries, etc.)

• Experience using SQL Developer, SQL Plus and FTP clients

• Familiarity with HTML/CSS/XML, web services and SoapUI, especially from a testing perspective

• System, Integration, Regression & End to End testing experience

• Familiarity with SharePoint, HP Quality Center, Remedy and LDAP is a plus

• Exposure to Ivalua software, or an Ivalua software certification

• Previous experience with CGI Advantage, FMS/3, PIP - Certifications in BABOK, PMP, CSQA, Lean Six Sigma

• Experience in projects related to sourcing/procurement

• Meet deadlines and work independently while paying close attention to details

• Establish relationships quickly and maximize positive team dynamics

• Succinctly and effectively communicate verbally and in writing

• Distill complex material, present information and make actionable recommendations

• Accurately and consistently document data on stakeholder experience and escalate critical issues

• Analyze data and summarize research to support ongoing improvement in operations and service

• Educate stakeholders about various procurement and government operations topics and tools and

• Engage and support stakeholders through all phases of procurement and change.

• Meet deadlines and work independently while paying close attention to details

• Establish relationships quickly and maximize positive team dynamics

• Succinctly and effectively communicate verbally and in writing

• Distill complex material, present information and make actionable recommendations

• Accurately and consistently document data on stakeholder experience and escalate critical issues

• Analyze data and summarize research to support ongoing improvement in operations and service

• Educate stakeholders about various procurement and government operations topics and tools and

• Engage and support stakeholders through all phases of procurement and change.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.