Full-Time Seasonal Customer Service Associate - Kennewick, Washington US

Amazon.Com, Inc. Kennewick , WA 99336

Posted 1 month ago

Full-Time Seasonal Customer Service Associate

  • Kennewick, Washington

As a candidate, you must be fluent in English and reside within 50 miles of our Kennewick, Washington site.

This role will be virtual on your start-date and we expect that this role will continue to be virtual up until 8 January 2021. Should business needs require you to work on-site ahead of this date, please note our Kennewick site remains open with physical distancing, cleaning and sanitization, and other safety measures in place including wearing of masks and temperature checks. Our Kennewick site is located at 7011 W Canal Drive Kennewick, WA 99336.

This seasonal position requires a full-time schedule that will vary. This includes a required average of 40 hours worked per-week on varying days (Sunday

  • Saturday) and shifts (morning, afternoon, evenings, overnights and potential split-shifts). These hours worked may increase up to 60 hours worked per-week for short periods during Peak times.

What is Amazon Customer Service All About?

Our mission is to be Earth's most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. Our Amazon Leadership Principles (https://www.amazon.jobs/en/principles) are not just words on a screen - they are a driving force in the decisions we make every day. As an Amazon Customer Service Agent (CSA) it is a critical part of our mission to listen to the customer's needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.

Key Responsibilities

  • Support a varying work schedule to meet our business and customer needs.

  • Complete mandatory training (this schedule will be different from your work schedule upon hiring).

  • Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media and instant messenger, or chat tools.

  • Actively problem solve and innovate on behalf of customers.

  • Follow detailed verbal and written instructions.

  • Provide a work area free of distractions.

  • Opportunity to learn other areas of the business and support specialty departments as needed.

What Does Amazon Need From Me?

  • This role will be virtual on your start date and we expect that this role will continue to be virtual up until 8 January 2021. Should business needs require you to work on site ahead of this date, please note our Kennewick site remains open with physical distancing, cleaning and sanitization, and other safety measures in place, including wearing of masks and temperature checks. Our Kennewick site located at 7011 W Canal Drive Kennewick, WA 99336.

  • This Seasonal position requires a full-time schedule that will vary. This includes a required average of 40 hours worked per week on varying days (Sunday

  • Saturday) and shifts (morning, afternoon, evenings, overnights and potential split shifts). These hours worked may increase up to 60 hours worked per week for short periods.
  • Ability to change your schedule based on business needs (every 3 weeks), with a two-week advance notice.

  • You must have an internet connection with a minimum of 2 mbps download and 1 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Satellite internet providers cannot be used.

  • Your device must be directly connected to router/modem via Ethernet cable. You cannot use a wireless connection.

  • Agree to Amazon's Work from Home Agreement. Please watch our Work from Home Agreement (https://youtu.be/yxrpb9pKHls) video for more information.

  • Amazon provides paid mandatory training and resources for new associates. Please watch our New Hire Training (https://youtu.be/63NrmxUEHKg) video for more information.

  • Associates are measured on several areas including, but not limited to, schedule adherence, contact quality, efficiency, and process compliance.

  • Your mailing address must be current (apartment, suite, etc.) PO Boxes are not supported

Why Amazon?

  • Except as otherwise required by law, this role pays $15.00 per hour.

  • Overtime pay at 1.5x base rate.

  • Employee Discount.

  • Employee Assistance Program.

  • A supportive team of leaders and peers.

  • Gain customer service experience and build your resume.

When Should I Apply?

Think you've got what it takes to be the next member of our team? Learn more about the requirements below and apply today! The sooner you apply, the earlier your application can be reviewed and considered.

If you are an internal applicant, please reach out to your local HR representative to discuss transfer eligibility.

Basic Requirements:

  • High School or equivalent Diploma

Preferred Requirements:

  • Previous customer service experience

  • Previous call center experience

  • Logical problem-solving skills

  • Experience working in a fast paced environment

  • Experience in prioritizing tasks and time to ensure efficiency.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cl16932 Custodian/Swing Shift Kennewick

Kennewick School District

Posted 1 week ago

VIEW JOBS 9/10/2020 12:00:00 AM 2020-12-09T00:00 Position #16932: Custodian/Swing Shift Posting Dates: 9/8/2020 - 9/14/2020 (Or until filled) Location: Kennewick High School Hours: 8 Hours per Day, 260 Days per Year JOB DESCRIPTION The person in this position will maintain and efficiently manage the school location to optimize its usefulness and cleanliness, while handling minor repairs and addressing safety hazards not requiring a skilled tradesman. Other duties will be performed as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All applications must be submitted to the Kennewick School District online at www.choosekennewick.com CONDITIONS OF EMPLOYMENT Skills commensurate with job requirements as evidenced by some or all of the following: * Passing basic skills test based on the requirements of the position. * Employment history in similar position(s). * References indicating satisfactory skills and abilities in similar position. * Successful completion of training or certification programs related to position. This could include, but is not limited to, one of the following: High School Diploma, GED, AA, BA, etc. * Must be able to perform the essential functions of the position with or without reasonable accommodation. * Must be able to meet the Physical Demands of the position. * Completion of Safe Schools Web Based Training within thirty (30) days of hire and yearly thereafter. * Must pass a background check, which includes employee paid fingerprinting. QUALIFICATIONS REQUIRED * Demonstrated skill and knowledge expected of a Building custodian in the responsibilities listed under the headings "Essential Duties and Responsibilities", "General Requirements", Physical Demands", and "Work Environment". * Willingness to comply with district board policies and established programs. * Evidence of ability to operate computers in order to enter time card information and work orders in the Computerized Maintenance Management System. (CMMS). * Must demonstrate sufficient command of the English language to communicate verbally and in writing as well as follow directions/ instructions. Must be able to perform basic math calculations. * Must uphold board policies and follow administrative procedures. * Must take all necessary and reasonable precautions to protect students, equipment, materials and facilities. * Must attend in-service trainings or other meetings as required, as well as attend any training as directed by management. * Evidence of ability to assess and correct issues involving safety. * Evidence of ability to establish and maintain a tactful, cooperative and effective relationship with students, parents, staff, fellow employees and management. * Evidence of ability to approach assigned work in a professional manner, working toward the common goal of teamwork, pride in service delivery and continuous improvement. * Must be able to use basic computer programs to maintain records, enter timecard information and read and respond to email. QUALIFICATIONS PREFERRED * General custodial skills; basic operational knowledge of and ability to operate custodial equipment and the heating/cooling systems. * Work cooperatively as a member of the custodial team to accomplish specific goals. * Able to communicate with co-workers and delegate duties as needed. * Able to organize time well and maintain a consistent daily schedule. * Develop positive rapport and relationships with staff and students. * Able to present a positive image for the school district and willingness to follow District policies and procedures. * Positive evaluations and recommendations that support character and work ethic. * Excellent attendance, punctuality, dependability, self-disciplined, and a self-starter. ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES The person in this position will: * Work cooperatively with students, staff and administrators to accomplish all tasks in a professional manner. * Communicate with lead custodian and principal regarding building needs and activity needs. * Fill in for lead/day custodian in his/her absence. * Perform general labor as needed, such as cleaning, moving equipment, desks, tables, etc. * Lower flags and secure building in afternoon/evening. * Conduct regular inspections of the facility and report needed repairs on work order forms. * Assist with setting up and taking down for special programs and activities. * Make minor repairs as needed. * Operate custodial equipment and the heating/cooling systems. * Perform all duties of the position within the scope of Kennewick School District policies and procedures, including regular attendance and punctuality. * Perform all other related duties as assigned by supervisor pertaining to job classification. * Clean and maintain sanitary conditions of floor, counters, equipment, etc. * Use power equipment and hand tools such as mower, weed eater, shovel, broom, mop, squeegee, burnisher, and vacuum required for the cleaning and general maintenance of floors, walls, carpets and furniture. * Keep an orderly inventory of custodial supplies; report needs to the central warehouse using computerized system. * Clean and sanitize toilets, shower rooms and fixtures. Replace light bulbs, tissue and other restroom supplies. * Empty wastebaskets and trash containers. * Dust furniture and light fixtures. Sweep, mop and burnish floors. * Wash windows. * Keep sidewalks, courtyards, and facility free of litter in building area; help keep outer campus clean. * Help remove snow and ice from walkways where needed. * Clean and replace HVAC filters as assigned on the filter schedule. * Work in a crew on non-student days to help accomplish specific tasks. * Assists mentoring new team members on skills necessary to successfully perform duties required of them. * Overtime may be required for after school / non-school activities or functions. * Perform Integrated Pest Management. * Accomplish all tasks in a professional manner. Model appropriate and healthy adult behavior. Interact with people and speak in a manner that reflects community standards of politeness, civility and human sensitivity. * Duties and beat assignments subject to change as needed/required by the District's needs. * Perform other duties as assigned by supervisor related to job classification. GENERAL REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to perform the essential functions. * Language Skills: Ability to read, product labels, and procedures. Ability to write effectively, and use e-mail correspondence. Ability to effectively present information and respond to questions. * Mathematical Skills: Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimal numbers. Ability to calculate percentages, proportions, area, circumference, and volume. * Reasoning Ability: Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS AND WORK ENVIRONMENT PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Mobility: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is sometimes required to sit, and to reach with hands and arms. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. * Senses: The employee is often required to listen to slight variations in pitch, amplitude, and frequency. The employee must be able to communicate effectively in person, over the telephone, and by using the district radio communications system. The employee is occasionally required to taste or smell. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Lifting: The employee must regularly lift and/or move up to 50 pounds; frequently lift and/or move up to 100 pounds; occasionally lift and/or move over 100 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Physical Hazards: While performing the duties of this job, the employee frequently works near moving mechanical parts; in outside weather conditions; and may be exposed to risk of electrical shock. The employee will occasionally be exposed to wet and/or humid conditions, airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, and vibration. The noise level in the work environment is usually moderate, but may on occasion be loud and require hearing protection. Kennewick School District's Non-Discrimination Policy The Kennewick School District provides equal access to all programs and services without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, including gender expression or identity, the presence of any sensory, mental or physical disability, or use of trained dog, guide or service animal by a person with a disability, and provide equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights & Equity: Douglas Christensen - (509) 222-5010 (doug.christensen@ksd.org) Section 504, Title IX: Brian Leavitt - (509) 222-5003 (brian.leavitt@ksd.org) This holds true for all students who are interested in participating in all education programs and/or extra-curricular school activities in the Kennewick School District. Applicants: Inquiries regarding compliance procedures or requests for reasonable accommodation may be directed to the School District's Associate Superintendent or Director of Human Resources. Kennewick School District Contact Names and Telephone Numbers: Doug Christensen, Associate Superintendent, Human Resources (509)222-5010 Doug.Christensen@ksd.org Certificated ADA Toni Neidhold, Director of Human Resources (509)222-6414 Toni.Neidhold@ksd.org Classified ADA Kennewick School District 1000 West 4th Avenue Kennewick, WA 99336 Kennewick School District Kennewick WA

Full-Time Seasonal Customer Service Associate - Kennewick, Washington US

Amazon.Com, Inc.