Full-Time Seasonal Customer Service Associate
As a candidate, you must be fluent in English and reside within 50 miles of our Kennewick, Washington site.
This role will be virtual on your start-date and we expect that this role will continue to be virtual up until 8 January 2021. Should business needs require you to work on-site ahead of this date, please note our Kennewick site remains open with physical distancing, cleaning and sanitization, and other safety measures in place including wearing of masks and temperature checks. Our Kennewick site is located at 7011 W Canal Drive Kennewick, WA 99336.
This seasonal position requires a full-time schedule that will vary. This includes a required average of 40 hours worked per-week on varying days (Sunday
What is Amazon Customer Service All About?
Our mission is to be Earth's most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. Our Amazon Leadership Principles (https://www.amazon.jobs/en/principles) are not just words on a screen - they are a driving force in the decisions we make every day. As an Amazon Customer Service Agent (CSA) it is a critical part of our mission to listen to the customer's needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.
Support a varying work schedule to meet our business and customer needs.
Complete mandatory training (this schedule will be different from your work schedule upon hiring).
Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media and instant messenger, or chat tools.
Actively problem solve and innovate on behalf of customers.
Follow detailed verbal and written instructions.
Provide a work area free of distractions.
Opportunity to learn other areas of the business and support specialty departments as needed.
What Does Amazon Need From Me?
This role will be virtual on your start date and we expect that this role will continue to be virtual up until 8 January 2021. Should business needs require you to work on site ahead of this date, please note our Kennewick site remains open with physical distancing, cleaning and sanitization, and other safety measures in place, including wearing of masks and temperature checks. Our Kennewick site located at 7011 W Canal Drive Kennewick, WA 99336.
This Seasonal position requires a full-time schedule that will vary. This includes a required average of 40 hours worked per week on varying days (Sunday
Ability to change your schedule based on business needs (every 3 weeks), with a two-week advance notice.
You must have an internet connection with a minimum of 2 mbps download and 1 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Satellite internet providers cannot be used.
Your device must be directly connected to router/modem via Ethernet cable. You cannot use a wireless connection.
Agree to Amazon's Work from Home Agreement. Please watch our Work from Home Agreement (https://youtu.be/yxrpb9pKHls) video for more information.
Amazon provides paid mandatory training and resources for new associates. Please watch our New Hire Training (https://youtu.be/63NrmxUEHKg) video for more information.
Associates are measured on several areas including, but not limited to, schedule adherence, contact quality, efficiency, and process compliance.
Your mailing address must be current (apartment, suite, etc.) PO Boxes are not supported
Except as otherwise required by law, this role pays $15.00 per hour.
Overtime pay at 1.5x base rate.
Employee Assistance Program.
A supportive team of leaders and peers.
Gain customer service experience and build your resume.
When Should I Apply?
Think you've got what it takes to be the next member of our team? Learn more about the requirements below and apply today! The sooner you apply, the earlier your application can be reviewed and considered.
If you are an internal applicant, please reach out to your local HR representative to discuss transfer eligibility.
Previous customer service experience
Previous call center experience
Logical problem-solving skills
Experience working in a fast paced environment
Experience in prioritizing tasks and time to ensure efficiency.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.