Full-Time Sales Lead -Express Mall Of Louisiana

Express, Inc. Baton Rouge , LA 70804

Posted 2 months ago

Overview

The Brand that Gets You to What's Next

Express is the vibrant, confident lifestyle brand for ambitious people, providing the latest fashion for style-obsessed men and women since 1980. Our mission is to provide inspiration and confidence through fashion to help people get to what's next in their day, and their lives. With more than 600 retail and outlet stores throughout the United States, Puerto Rico and Latin America, and a best-in-class online/mobile shopping experience at www.express.com, Express brings city-inspired style to customers across the globe.

A Workplace To MatchWe think you'll like it here.We offer a competitive compensation and benefits package, generous associate discount, and casual work environment. Working at Express is much more than the 9 to 5. It is an opportunity to connect and engage with some of the smartest individuals in the fashion business doing work they are passionate about. This is the Express Life and we're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!

Responsibilities

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

Talent

  • Assist in developing and motivating associates to maximize sales potential
  • Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.

  • Partner with Store Management to provide feedback on associate performance.

  • Assist in training associates on store operations, product, policy, and procedures.

Execution

  • Execute action plans that optimize results
  • Execute all aspects of daily store operations.

  • Ensure appropriate associate coverage to create a great customer experience.

  • Oversee and authorize the checkout experience.

  • Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.

  • Monitor and analyzes the customer service provided by team members.

  • Build an effective schedule with the right associate in the right place at the right time.

Experience

  • Promote and support an environment focused on delivering great in-store customer experiences.
  • Effectively resolves customer service issues to a positive outcome.

  • Lead and models our customer experience model.

  • Display expert knowledge of product, company policies, promotions, loyalty programs.

  • Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Other essential functions may occur as directed by your supervisor

Essential Qualifications

  • Education: High School or Equivalent

  • Years of Experience: 1

  • At least 1 year of relevant experience

  • Meets defined availability criteria, including nights, weekends and non-business hours

  • Proficient in use of technology (iPad, registers)

  • Meets physical requirements

Preferred Qualifications (skills and abilities)

  • Previous retail experience preferred

  • Ability to effectively communicate with customers, peers and supervisors

  • Demonstrated sales accountability

  • Demonstrated collaborative skills and ability to work well with a team.

  • Ability to multitask and handle multiple customers and/or processes at once.

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Assistant Mall Of Louisiana 264

Pacific Sunwear

Posted 4 days ago

VIEW JOBS 11/24/2020 12:00:00 AM 2021-02-22T00:00 Overview The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures . Responsibilities PacSun Fit * Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends * Inspires and motivates others by consistently exhibiting core value behaviors * Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends Customer Experience * Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience * Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate * Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience * Shares feedback from customers with the leadership team to improve the overall customer experience * Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.) Priority Setting I Decision Making * Prioritizes and delegates tasks to meet all operational needs * Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience * Supports and executes visual directives and maintains visual standards set by the company * Drives efficiency in all operational store processes * Maintains merchandise flow, filling and presentation standards throughout the store and stockroom * Maintains a clean and well organized stockroom and store, promoting a safe work ing and shopping environment to maximize the customer experience * Ensures all store associates follow all policies, procedures and all Safety Program practices Results Driven * Holds self and others responsible for the accomplishment of all operational tasks * Coaches and provides feedback on Sales Associate's performance * Supports associate engagement by recognizing and rewarding outstanding performance * Provides direction to associates to ensure understanding of company directives and standards Operational Responsibilities * LOP: Leads floor for management team to cover breaks during non-peak periods * Supervisory level register access * Opening / Closing Shift: May be required to open or close store during specific periods based on business needs Additional Responsibilities * Ability and willingness to take on additional tasks * Adheres to Federal, state and local labor laws * Secures and maintains assigned company property * Ability to safely lift up to 50 pounds * Flexibility with schedule {able to work weekends , early mornings, nights, peak holiday periods) * Ability to utilize power tools and navigate a ladder as needed Qualifications Education/Skills/Experience * Passion for product, brands, Fashion and trends * High school diploma or equivalent required * Effective written, verbal and presentation skills * Strong communication and time management skills * Basic math and computer proficiency * Previous retail or stock experience required * Experience supervising teams preferred * Must be 18 years of age Physical Demands * Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally * Ability to operate a cash register and fold and display merchandise * Ability to work in store sales floor for extended periods - 95% or more of assigned shift Ability to communicate through oral interactions Pacific Sunwear Baton Rouge LA

Full-Time Sales Lead -Express Mall Of Louisiana

Express, Inc.