SCOPE OF POSITION:
Reporting directly to the operations manager, the Dispatcher-Router is responsible for dispatch functions/activities within the Terminal. Directly participates in day-to-day dispatch functions/duties. Provides coordination/supervision of assigned drivers.
Ensures effective, efficient & timely pickup & delivery of freight in assigned operating area. Performs related processing, paperwork, data entry & follow-up as required. Is familiar with Tax-Air's philosophy and commitment to safety and security.
Promotes & maintains a flexible, cooperative, positive, team-oriented & customer-focused attitude within & between departments/terminals.
Recommends changes or improvements in dispatch policies/procedures & implements changes as directed.
Expedites special pickups & deliveries.
Works proactively with related support departments such as customer care, order entry, etc. ensuring proper information is obtained/shared in an efficient & timely manner.
Provides flexibility for working on-call hours during weekends as required & directed by General Manager to include carrying a company pager/cell phone as necessary during assigned on-call hours.
Performs follow-up activities as required on customer fax orders, driver errors, late pickups/deliveries, etc. to ensure that pickups/deliveries are performed
Traces duplicate pickups & Tax Pro's as necessary in a timely manner.
Communicates with other dispatch staff/other shifts to ensure proper policies & procedures are followed & problems/concerns are resolved in a timely manner.
Ensures all files, records, databases & backup paperwork are set up, maintained & processed as required in a timely manner within functional responsibilities.
Communicates daily status updates to customers as required regarding freight status by researching charges, POD's, late or missed freight pickups/deliveries, etc.
Performs accurate alphanumeric data entry into Tax-Air Ultra Pro system or other applicable program applications as required in a timely manner.
Provides training on company policies & procedures to assigned staff as required.
All other duties as assigned by supervisor or General Manager.
Must have the ability to promote & help maintain positive driver relations & morale which can be impacted by fast- paced/changing needs involving dispatching & its effects on drivers.
Must have excellent written & verbal communication skills as well as superior customer relations skills.
Must possess excellent attention to detail with strong organization & follow-up skills.
Must have flexibility to work on-call hours during weekends with the ability to work independently under minimal supervision/direction.
Must possess above-average PC skills with experience in related software applications.
Must have at least 6 months prior dispatch experience.
A working knowledge of airfreight, domestic & international & import/export preferred.
Fork truck certification is required upon employment; experience loading/unloading commercial vehicles is preferred but not required.
Standard office equipment including as personal computer, multi-line telephone, communication devices (Nextel), fax, calculator, scanning equipment, imaging equipment, copy machine, etc.
Tax Air Inc.