Develops and implements store awareness programs addressing theft, safety, inventory, and operational controls. Administers product protection strategies, awareness, and deterrence programs in the store. Works in partnership with store management to ensure operational excellence and reduce exposure to theft through operational assessments and associate training/awareness. Supervises Loss Prevention Officers and Loss Prevention Service Specialists.
Operational, Shortage, and Safety Controls & Awareness:
Conducts assessments of operational and shortage control procedures to monitor store compliance and inventory shortage and Unit System Accuracy (USA) performance trends. Communicates audit results to store management and works to improve operational deficiencies.
Reviews various exception reports to identify and resolve inventory shortage and USA opportunities.
Implements shortage control awareness programs distributed by Corporate/Region/District Leadership.
Conducts physical security/safety inspections to ensure store is in compliance with Company policies and procedures.
Works to create a "culture of honesty" and "impression of control" in the store.
Internal and External Theft Deterrence & Awareness:
Develops and implements theft prevention programs for the store. Identifies theft trends within assigned location and implement theft prevention strategies to reduce exposure.
Oversees the store's Electronic Article Surveillance (EAS) and product protection programs. Measures store's compliance and raises awareness with Store Management and Associates.
Conducts internal investigations of dishonesty in compliance with Company Ethical Standards and Apprehension Guidelines.
Conducts surveillance and apprehension of external theft suspects in compliance with Company Ethical Standards and Apprehension Guidelines.
Supervision and Training:
Supervises Loss Prevention Associates; assigns tasks, communicates policies, and trains new LP Associates.
Recruit, Train, and counsels LP Associates. Assists DLPM in writing performance appraisals.
Creates LP department work schedules to provide proper coverage and within the payroll expense plan.
Other Duties and Responsibilities
Performs other duties as assigned. Examples may include, but are not limited to: Attending court hearings on Kohl's behalf.
May have multiple store responsibilities.
Maintains customer service awareness. Supports the company's strategic initiatives and Loss Prevention focus points.
Ability to spend time moving around the store to include bending, stooping, lifting and climbing on a frequent bais.
Adheres to Company policies and procedures and maintains high ethical standards.
Works well with fellow Associates and Supervisors.
Engages in effective dialogue with DLPM and Store Management team.
Meets deadlines and acts with an appropriate sense of urgency.
Prior experience in Loss Prevention or educational background in Loss Prevention, security, or law enforcement preferred.
Knowledge of surveillance and apprehension techniques; demonstrated ability to make decisions in stressful situations. Strong verbal and written communication skills; basic math and reading skills and legible handwriting.
Knowledge of or ability to learn Microsoft Word, Excel and various other computer programs.