Full-Time Customer Advocate Field Operations

Carvana Baltimore , MD 21203

Posted 4 days ago


At Carvana, we sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world - the $1T per year U.S. car market (yes, that's $Trillion with a "T").

With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360 photographs of our vehicles' interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we've built a no-pressure, no-haggle online car buying experience that save our customers time and money.

For more information on Carvana, take a look at our company introduction video.


You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.

We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or "bags," depending on where you're from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.


The Customer Advocate role is a unique combination of a few different things but long story short, you'll be the face of Carvana. Since Carvana's purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You'll have the freedom to go above and beyond to ensure our customers have an experience that doesn't suck and is completely one of a kind.


  • Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you'll pretty much be a real-life Santa Claus on a daily basis!

  • A major part of this job is driving a kick-ass single-car hauler to get the customer's purchase delivered straight to their front door. You don't need a commercial driver's license to drive the hauler and don't worry, with a little training, you'll realize driving the hauler is a piece of cake.

  • Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer's vehicle on and off of it (it's a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.

  • You'll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana's CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!

  • You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don't worry, we'll train you on the paperwork, however you do need a natural eye for detail!

  • You'll also be a team player by assisting other team members with various tasks as necessary.

  • Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.


This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include:

  • High School Diploma or equivalent, Bachelor's Degree is preferred

  • Must be 21 years of age or older

  • Must have a valid Driver's License with a clean driving record for the past 3 years

  • 2+ years of customer facing experience with a passion for creating memorable customer experiences

  • Is a team player and has an understanding of the value of teamwork and how teams work

  • Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner

  • Possess the energy and drive to accomplish goals, meet deadlines and find solutions

  • Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it

  • Ability to pass a DOT physical, drug screen, and background check

  • Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana)

  • Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.)


  • Full-Time Hourly Position

  • Medical, Dental, and Vision benefits

  • 401K with company match

  • Access to opportunities to expand your skill set and share your knowledge with others across the organization

  • Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow.

WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.

  • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)

  • Must be able to read, write, speak and understand English.

  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.

  • Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs.

  • Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.

All applicants must pass a Department of Transportation screening process.

Hiring is contingent on passing a complete background check and drug screening.

Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Full Time Assistant Manager

Build-A-Bear Workshop

Posted 2 days ago

VIEW JOBS 2/26/2021 12:00:00 AM 2021-05-27T00:00 The Assistant Workshop Manager is responsible for achieving sales goals, meeting merchandising brand standards and delivering operational excellence through effectively leading a high performing team during their scheduled shifts. In addition, the Assistant Workshop Manager is responsible for all aspects of inventory control, visual merchandising, backroom organization, and store safety policies and procedures. Responsibilities When Designated as the Leader on Duty: * Leads a team of associates to consistently model the Experience First standards and behaviors * Communicates clear expectations and holds the store team and self accountable for achieving all brand, performance and behavior standards * Energizes associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards * Delegates to associate team effectively * Maintains a positive and motivational style in all communication and actions to promote productivity and ownership * Drives associate engagement by recognizing and rewarding employees for outstanding performance * Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty program * Audits daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and procedures * Adheres to and enforces all BABW store security and cash management policies and procedures * Ensures store is always Grand Opening ready by following opening and closing procedures * Operates and maintains all IT systems in accordance with policies and procedures * Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company's guidelines * Insures compliance with all company policies and procedures as well as federal, state, local and provincial laws. * Communicates any Guest service and/or and associate issues to the Chief Workshop Manager in a timely fashion and collaborates on resolution of all issues Other Responsibilities: * Maintains the efficient and productive handling of all merchandise including shipment receipt and processing, floor sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP) * Implements all visual merchandising plans and updates displays using BABW visual standard guidelines and store presentation tools * Ensures all safety policies and procedures are followed and accidents are reported timely * Partners with the Chief Workshop Manager in the execution of the short and long term store business plans to drive results, improve profitability and maximize business opportunities. * Participates in the recruiting, interviewing, hiring, and training of employees as delegated by the Chief Workshop Manager * Assists the Chief Workshop Manager to insure compliance with all Federal, State/Provincial and/or local laws and regulations that govern the store's operation * Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company's guidelines * Proactively seeks personal learning and development opportunities to build leadership skills and enhance individual performance * Other responsibilities as designated by management Qualifications: * Two + years of supervisory experience with a proven, successful track record in a customer centric business, preferably in restaurant or specialty retail business * Minimum of high school diploma or GED equivalent. College degree a plus * Is ambitious and success oriented * Exceptional leadership and selling skills * Models personal and professional integrity * Excellent interpersonal communications skills, including verbal and written communication * Organized and planful; pays attention to details * Is flexible and adaptable in a fast paced work environment * Fosters a high energy environment and demonstrates an appreciation for children of all ages * Balances the appropriate levels of warmth and dominance in his/her management style * Proven success with training and developing associates in order to maximize their potential Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause. Build-A-Bear Workshop Baltimore MD

Full-Time Customer Advocate Field Operations