Verifying Officials (VOs) accomplish a range of tasks under principal directives including Air Force Instruction (AFI) 36-3026, Army Regulation 600-8-14, and RAPIDS 7. 8 User Guide. VOs validate dependency by verifying sponsor eligibility, accomplishing DEERS enrollment and updates, and reconciling DEERS error conditions.
VOs prepare and issue identification documents using RAPIDS workstations, including new ID cards and missing and unserviceable card replacements. Daily, VOs will register, process, and maintain DEERS and RAPIDS information. Customer satisfaction and processing will always be a top priority, VOs will assist customers; provide advice on eligibility requirements, and process applications to determine eligibility 100% of the time.
VOs will add and remove personnel in DEERS, in accordance with the proper established policies/procedures. VOs shall reconcile DEERS inquiries based on information presented. Updates to DEERS/RAPIDS records will take place within one hour of approval and VOs will respond to inquiries no later than one business day following the inquiry.
Follow-up and resolution to discrepancies will occur no later than two business days following notification. All personnel performing CAC operator or VO responsibilities will be DMDC Web-Based Training (WBT) certified and will never operate the system without certification provided by DMDC.
Site POC for RAPIDS-related matters
Managing security of RAPIDS workstations under assigned purview ensuring they are operated and maintained under security procedures
Ensuring maximum protection against compromise and theft of sensitive information and prevent the misuse or misappropriation of RAPIDS
Implementing training and awareness for RAPIDS security, and incorporating this training into the overall unit security and RAPIDS training programs
Ensuring unit's contingency plans incorporate RAPIDS requirements
Reporting incidents to the Identification Card Administration Project Management Office with immediate reporting of: any attempt to gain unauthorized access to sensitive defense information, any system failure, or any suspected defect that could lead to unauthorized disclosure
Maintaining Site Information (i.e. site name, site location address, site phone numbers, and site mailing address)
Performing routine operator maintenance on RAPIDS workstations and printers
Must be a US Citizen and possess excellent customer service skills. Personnel must speak, read, and comprehend English to the extent that they can read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.
Employment Type Full time
Job ID 52648746
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients.
We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees.
At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.
Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaPersonnel & Social Services
DepartmentSerco's Federal Services business unit provides services in the areas of business processing, case management, intelligence, logistics, personnel readiness, acquisition and program management, modelling, and simulation and training to Defense and Federal Civilian agencies. We understand the often complex regulatory and security requirements of executing government programs and we stand up programs quickly, assembling and training highly qualified teams, and delivering to well-defined service level metrics.