Full Time Teller

PNC Financial Services Group, Inc. West Palm Beach , FL 33409

Posted 2 months ago

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Full Time Teller (bilingual English/Spanish preferred) within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. This position will be based in West Palm Beach, FL at the Century Corners retail banking branch.

Job Description

  • Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

  • Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.

  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

  • Applies product and procedural knowledge to solve customer's problems.

  • Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk
  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
  • To learn more about this and other opportunities on our team.Watch this video.

Competencies

Accuracy and Attention to Detail

  • Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Addressing Customer Needs

  • Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.

Banking Products

  • Knowledge of and ability to provide products and services available through the retail banking branch.

Digital Awareness

  • Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.

Effective Communications

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Fraud Detection and Prevention

  • Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.

Managing Multiple Priorities

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Matrix Management

  • Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

Problem Solving

  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Understanding Customer Needs

  • Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma, GED or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

No Degree

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday

  • Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

ArrayAs a Full Time Teller (bilingual English/Spanish preferred) within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to solve customer's problems. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. Customer Focused

  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk

  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Addressing Customer Needs

  • Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner. Managing Multiple Priorities

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving

  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. communications, policies and procedures, organizational, sound judgment, operational, provide exceptional customer service, effective communication, matrix management, managing multiple priorities, customer experience, leveraging technology, communication, assessing, effective communications, product knowledge, customer relationship, loyalty, customer interaction, attention to detail, problem solving, english, enterprise risk management framework, Teller, Personal Banker

  • Registered II, Bank Teller Supervisor, Banker, Personal Banker I, Teller & Customer Service Representative, Financial Processing Associate, Team Member

  • Support & Enhancement, Client Service Advisor, Personal Banker Universal

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Department Supervisor Full Time Now Hiring

The TJX Companies, Inc.

Posted 1 week ago

VIEW JOBS 9/10/2021 12:00:00 AM 2021-12-09T00:00 Retail Department Supervisor Full Time Now Hiring Job Summary: Responsible for ensuring the execution of merchandise presentation plans and priorities for assigned departments. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities: * Role models exceptional customer service * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Accurately processes and prepares merchandise for the sales floor following company procedures and standards * Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards * Maintains current, fresh, and fashionable features * Takes an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methods * Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides period progress updates * Processes cash register transactions accurately and efficiently according to established policy and procedure * Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store * Provides and accepts ongoing recognition and constructive feedback * Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs during customer interactions * Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and supports maintenance of a risk-free environment * Performs other duties as assigned Requirements: * Able to work a flexible schedule to support business needs, including nights and weekends * Superior organizational skills with attention to detail * Capable of handling multiple tasks at one time * Ability to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors to accomplish tasks * Capable of lifting heavy objects with or without reasonable accommodation * Strong communication skills * Ability to train others * One year retail and 6 months of leadership experience Retail Department Supervisor Full Time Now Hiring The TJX Companies, Inc. West Palm Beach FL

Full Time Teller

PNC Financial Services Group, Inc.